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Report: #1306626

Complaint Review: WQN - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Krishna — SANTA ANA California USA
  • Author Confirmed What's this?
  • Why?
  • WQN Nationwide USA

WQN I purchased $100.00 worth minutes and as of May 15,2016 approximately 800 minutes were left per message played at time of last call. On May 17,2016 played a message that my account was low and must purchase minutes. The customer service told me that due to "inactivity" in my account the remaining minutes were deleted. I vehemently opposed and told her to check my account and used few minutes in last week . Then I was told because I did not recharge my account so the balance is purged. I requested to reinstate my account as I am actively using it. The response was that as within last one year I did not purchase more minutes so my minutes expired. I was told to review the policy stated online as Terms & Condition". I did and and it does not say so. Now option is find more ripped off customers and file a class action against them to stop them scamming money. Email me at krishnagulaya@gmail.com. Let's go after them. Florida Nationwide

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Purchased $100.00 telephone long distance minutes. I had remaining $66.00= 800 minutes usage left as of last phone call on May 15,2016. I was told by customer service that my minutes expired due to inactivity and it says in their agreement terms and conditions posted online.  I asked them to confirm and I have been using my account. Why they are calling this inactive account. Response given was that I did not buy more minutes in last six months so remaining balance is lost.

I read those terms and conditions and no where it says activity means purchase more minutes. WQN refuses to either refund my money or reinstate my account so I can continue to use remaining balance.

If you are also a vicim of such fraudulent misleading actions of this company then let's file a class action law suit so that they can not rip off consumer. You may contact me at Krishnagulaya@gmail.com.

This report was posted on Ripoff Report on 05/19/2016 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wqn/nationwide/wqn-i-purchased-10000-worth-minutes-and-as-of-may-152016-approximately-800-minutes-wer-1306626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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