- Report: #1085365
Report - Rebuttal - Arbitrate
Complaint Review: Wrist-Band
Wrist-Band1002 Gemini St. Suite 105 Houston, Texas USA
Wrist-Band WBPromotions, www.wrist-band.com Tried to charge me for canceling order then sent order anyway. Their website changed my customization. Houston Texas
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I placed an order for a customized wrist band with images. Everything showed correctly before I paid for my order. As soon as I paid my order changed to saying I had chosen no images. As soon as I saw this I immediately emailed the company. When I was looking for the e-mail address I noticed that their descriptions were misleading. I ordered a band with 1 color on the outside and 1 color on the inside. I assumed that the back phrase would have been printed on the opposite color but in the FAQ they note this is not the case. The back means the back 50% of the band. This would not work for me at all so I emailed the company that since they had messed up my order and been misleading I wanted to cancel my order. This was all 8 minutes from placing my order.
Then I called the company and talked to a lady. She tried to tell me I would have to pay a $10 cancellation fee. Ripoff #1! I told her it was the companys fault. She then tried to tell me that she would make a note on my order and hold it. I was supposed to make another order (just trusting the company's website to not change my order again i guess) and pay for it then call them back and they would give me a credit. Ripoff#2. I did not do that. I never got a response to my 2 e-mails either.
Then I get an email saying my order has shipped. So I emailed again saying that I had canceled my order and nothing should be shipping to me. This is the unprofessional and misspelled response I got:
This report was posted on Ripoff Report on 09/17/2013 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wrist-Band/Houston-Texas-77058/Wrist-Band-WBPromotions-wwwwrist-bandcom-Tried-to-charge-me-for-canceling-order-then-s-1085365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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