• Report: #326676

Complaint Review: Wu-yi Source/livinglean

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  • Submitted: Thu, April 17, 2008
  • Updated: Mon, February 01, 2010

  • Reported By:south australia.australia Other
Wu-yi Source/livinglean
11 Athascan Avenue Suite240 Sherwood Park, Australia, Internet Australia

Wu-yi Source/ livinglean ropoff Sherwood Park Australia Internet

*Consumer Comment: *JENNY, LET EVERYONE IN AUSTRALIA KNOW THAT THEY CAN.....

*UPDATE Employee: Hello,

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wu-yi offered me a 30 day free trial of their tea which after 14 days i had to pay 29.95, they also joined me up with living lean for which i was charged 19.95, i tried to cancel my subscription when i realised it wasnt free, wu-yi cancelled my tea subscription but would not cancel the living lean, they told me i had to ring them i told them i could not ring international numbers and requested an e mail address for them they said i could only ring them.

i then had to change my phone plan so i could ring them i finally got in touch with them after 6 weeks of trying to cancel, as i hadnt recieved anything from them i asked what the subscription was for and was told it was to access their website, it has ended up costing me over $100 dollars and i couldnt even get an email address or any information on their website

Jenny
south australia.australia
Australia

This report was posted on Ripoff Report on 04/17/2008 04:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wu-yi-Sourcelivinglean/Sherwood-Park-Australia-Internet-ab-t8a6h2/Wu-yi-Source-livinglean-ropoff-Sherwood-Park-Australia-Internet-326676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

*JENNY, LET EVERYONE IN AUSTRALIA KNOW THAT THEY CAN.....

AUTHOR: Karl - (U.S.A.)

'Google' this- BROCK O'BOMB-A POEM, and read it on the web, okay?


*And let everyone in Australia know that they can also 'Google' this- STEAK DINNER POEM, and read it, along with the others.



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#2 UPDATE Employee

Hello,

AUTHOR: dana.berner - (United States of America)

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

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