FFL123.com bmaddox enterprises, llc REFUND refused , Internet

I read the complaint and was impressed that the proprietor at least responded. However, he failed to respond to the question which was implicit in this customer's complaint, which is this: Why did this FFL123 customer have to justify himself to FFL123 that he had an 'acceptable' reason for wanting a refund? Isn't the guarantee 'Satisfaction or your money back" (actually 150% of your money)?

My answer is that FFL123 does not want to get scammed by people who think that not only can they get their money back but also actually make a profit in the transaction. That's why I think  1) it's a bad idea for businesses to offer MORE than their customer originally paid if the customer is dissatisfied; and 2) It's a REALLY bad idea for  customers to do business with companies which offer such inflated 'Satisfaction Guaranteed' refunds, because if they are genuinely dissatisfied, they are likely to run into the sort of roadblocks which this Ripoff Report(er) encountered when he decided that FFL123's product was not satisfactory to him.

I was on the verge of purchasing one of FFL123's products until I ran across this report and response. I might end up purchasing it, but not before I take a look around to see what other resources are available to folks seeking to become an FFL dealer.

I'd be very interested to learn whether this customer did eventually acquire an FFL.

I've recently purchased the FFL123 web program and it has been a huge help. It has the forms there to download or info how to get from ATF. The program guides you through the paper work and how to fill it out if you are uncertain. The program also help you prepare by giving you guidance on how to deal with local zoning and home owners associations. He also has section to give advice on where to buy and set up accounts to start out with your business. I have emailed Brandon the owner a few times with questions and he has always responded promptly with answers. It has been well worth the money I had spent and I believe made the process for me easier. I'm waiting now for my ATF interview and reviewing the FFL Mega Reference Guide that's included, preparing for the interview. Can you do this on your on? Sure you can, the FFL program just made it easier for me. Hope this helps.

FFL123.com provides a service to customers and the service comes with digital content and expert help from the owner.  As a business, we are required to have a firm refund policy, as all companies do that sell and provide digital content as their sole business model.

Scott emailed us and said he had reviewed our digital materials he purchased and determined he was not eligible to obtain an FFL License in his area and wanted his money back. We researched his location and found his claims to be untrue.  We explained the obstacles he noted as keeping him from obtaining an FFL License were commonly perceived issues and we showed him several home based FFLs that are already approved in his local area.  We reassured him we are here to help and will work with him to ensure he gets approved.  We reminded him we will refund his money if ATF denies his application, so really no risk as ATF refunds their fees as well if denied.

Scott then admitted the real reason he wanted a refund, he did not have time to deal with the application process currently.  We assured him we would be able to help when he had time to apply as there is no need to rush the process.

In summary, a customer purchased our product, accessed and reviewed the content digitally, decided he did not have time to apply currently and then requested a full refund.  We have been in business many years and have over 35,000 happy customers.  We stand by our policy for digital content, if you use our services and then decide you dont want to pursue, we are unable to provide a refund.

We are disappointed Scott has decided to provide misleading and false information about our company online, as a service business we work hard to help all customers be successful.  We have contacted our legal team to address his open statement that he plans to slander our company online; this is unprofessional, illegal, and we will not tolerate threats or false claims.

Thanks for allowing us to provide our side of this story.  We have provided an outstanding service over many years to many thousands of customers and appreciate the opportunity to serve more.

God Bless,

Brandon L. Maddox, RPh, MBA