• Report: #854358

Complaint Review: www.allvetmed.com

  • Submitted: Thu, March 15, 2012
  • Updated: Thu, March 15, 2012

  • Reported By: h2opololea — Miami Florida United States of America
www.allvetmed.com
9500 NW 79 AVE #6 Hialeah, Florida United States of America

allvetmed.com AllVetMed Bad customer care, poor turn-around time Hialeah, Florida

*REBUTTAL Owner of company: Allvetmed pets online store

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I placed my order on 9/30/11 and requested in-store pickup. When I went on Tuesday evening at 8PM the pharmacist had left, even though store hours are until 9PM. Nelson was there and kindly offered to ship the item free of charge the following day so that I would receive the Trifexis on Thursday. On Wednesday afternoon I received a call from a woman (I'm not sure who) that confirmed I had not picked up the item and told me it would ship that afternoon and I should still receive it on Thursday. Well, on Saturday it still had not arrived so I called the store twice (at 11:30AM and 1PM) and no one picked up so I emailed nvavetmart@gmail.com (I had received some emails from that address earlier in the week regarding the order and how to drop off my prescription). I didn't receive a reply, so I called on Monday and spoke with Yessy (maybe Jessi, like the other reviewer). After getting the order number (14256) and putting me on hold for a few minutes she asked who I'd spoken to last week then put me on hold again. When she came back she just said that the order would be shipped today and I'd get it tomorrow. She did NOT apologize for the delay or offer a reason as to why there has been a delay. Additionally, since I've heard the "it'll be shipped today and should be there tomorrow" before, I have little faith that it will actually get shipped. The order arrived 3 days later, which is a little long considering it should only take 2 max as Hialeah is only 40 minutes away...

 All in all, it took 2 weeks for this order to arrive.  Also, the pills were not in a box so I could not tell if the product was expired or not and it seemed like I was getting half of a 12-month supply or something. Not reassuring. Additionally, I opened a "ticket" complaining about the poor customer service with their staff and NEVER received a response. Not even an acknowledgement. I have half my prescription left, but refuse to return to this store - I'd rather pay another vet visit fee and get a replacement prescription than deal with these people again. PLUS - other online pet supply stores are now cheaper, especially considering this store charges EXORBITANT shipping fees ($15 to ship a "box" of pills???).

This report was posted on Ripoff Report on 03/15/2012 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwallvetmedcom/Hialeah-Florida-33016/allvetmedcom-AllVetMed-Bad-customer-care-poor-turn-around-time-Hialeah-Florida-854358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Allvetmed pets online store

AUTHOR: Maya Ali - ()

Allvetmed is the best pet care store in Network. The sells all types of pet products. They sell the medicine and other pet products at very lower costs than others pets store. I mainly but my pet products from there only and they give me discount on each product  

 

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