• Report: #998006

Complaint Review: www.archivefee.com

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  • Submitted: Wed, January 16, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: Ernest — South Gate California United States of America
www.archivefee.com
Internet United States of America

www.archivefee.com Josh F. Customer Services Manager I supposedly but the $ 1.00 offer for report to locate a friend. I never use the info code they provided for me , because their computer screen was not taking the info, I wrote in.I sent more than a c Internet

*REBUTTAL Owner of company: Customer Service

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 I try to use the location services from www.archivefee.com and I paid to them [ I was lead to believe as they said on their ad $ 1.00 fee. When I tried  to put the info in to the screen it was not working. So, I decided to sent them an -e-mail asking them to correct the problem. Actually. I ended up sending 3 e-mails with no response to any of those. To my surprise when I was seeing the charges they made' it was $ 19.95. and no service at all. So, I sent a couple of e-mails as soon as I was aware of the problem. They put a screen that is totally deceptive, wne they said, that a customers is talking to a real person on the other side of the screen. That's not true. Both times I sent the e-mails, I was receiving the same questions with the same words, same paragraphs. So it's obviously a computer program doing its work, not areal person. I sent an e-mail to person by the name Josh, whose name appears on one of the customers  complaints and when he's apologizing to the customer and asking him to send an e- mail to fix the problem. Total lies. I sent one and it was rejected by the computer system      

This report was posted on Ripoff Report on 01/16/2013 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwarchivefeecom/internet/wwwarchivefeecom-Josh-F-Customer-Services-Manager-I-supposedly-but-the-100-offer-for-998006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear Ernest,

Our emails may be down but I assure you I can respond when an email is received and will offer you a refund. Please try again in 24 hours to make sure our email is up and running again.

I apologize for this inconvenience.

Thank you,

Josh F.
Customer Service Manager
josh@archivefee.com
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