- Report: #979064
Report - Rebuttal - Arbitrate
Complaint Review: www.auction.com
www.auction.comInternet United States of America
auction.com They can keep extending the auction close date, thereby keeping your deposit as long as they want! Internet
*UPDATE Employee: Auction.com Policy
*Author of original report: The nightmare continues
*UPDATE Employee: Auction.com Policies
Here is my conversation with them:
Please wait while we find an agent to assist you...
You have been connected to Vicky.
Vicky: Welcome to our Live Chat service.
Vicky: At the conclusion of our chat, you will have the opportunity to complete a customer survey. Thank you in advance, your feedback is very important to us.
Kimberlee Cape: Vicky, I placed a bid in an auction that was clearly to end at noon on December 9th. Today I find that the auction has been extended to the 12th and that my bid is now a Pre-bid. This is not acceptable.
Vicky: who stated your bid was a pre auction bid?
Kimberlee Cape: It was not placed as a pre auction bid, but now on the website the auction date has been extended and the site states pre-bid now.
Kimberlee Cape: My concern is that the auction date was moved after I placed a bid. I don't see how that is fair.
Vicky: we had a lot of auctions that got extended
Vicky: what is the property address of interest
Kimberlee Cape: (Address deleted). So this means that after I have posted a $2,500 deposit, you can just keep changing the closing date of the auction forever, earning interest on my money?
Vicky: It will be just a moment, I am still looking into that for you.
Vicky: our records show you are the current highest bidder at (Amount deleted) this is not a pre auction bid
Kimberlee Cape: The website has a pre-bid button active. I still need an answer to the question of the auction end date being moved when there are active bids???
Kimberlee Cape: If you can do this, what would prevent you from extending the end date over and over again.
Vicky: Please view the terms and conditions, it states the seller can extend an auction
Kimberlee Cape: I had no idea this was common practice. I will post this conversation on ripoff report, pissed customer and anywhere else on the internet I can find so that people know that their deposits can be held forever.
This report was posted on Ripoff Report on 12/07/2012 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwauctioncom/internet/auctioncom-They-can-keep-extending-the-auction-close-date-thereby-keeping-your-deposit-979064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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