• Report: #1074668

Complaint Review: www.CheapDjGear.us

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  • Submitted: Sat, August 10, 2013
  • Updated: Sat, August 10, 2013

  • Reported By: Use Caution When Ordering Online — West Warwick Rhode Island
www.CheapDjGear.us
1559 So Main Street Akron, Ohio USA

www.CheapDjGear.us Importers Direct,L.L.C. No Human on The Other End Akron Ohio

*Consumer Comment: Recent Customer Experience

*REBUTTAL Owner of company: Looks as if you called on Weekend

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I ordered a mirrored Ballroom Ball and Lights online from www.CheapDjGear.us.  Legal Name listed in order confirmation Importers Direct, LLC.  Upon receiving I learned that the mirrored ball was defective....not destroyed in shipping.  Many of the mirrors were broken and packed this way.  In an attempt to contact the company, no human was available, rather a recording referred me to a UPS (the shipping company) telephone number to file a complaint of shipping damage.  I then called this number, which gives recorded options relative to shipping packages.  I then re-called the company who shipped the item to learn other options for returning this item, the recording provides an address to return the item within 15 days, with very specific instructions in order to qualify for a refund.  All returns are, however subject to a 20% restocking fee. Do not use this company.  There is no customer service available.  Products are inferior at best.


This report was posted on Ripoff Report on 08/10/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwCheapDjGearus/Akron-Ohio-44301/wwwCheapDjGearus-Importers-DirectLLC-No-Human-on-The-Other-End-Akron-Ohio-1074668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Recent Customer Experience

AUTHOR: Damon - ()

The following recent experience is a true story.  I am NOT an employee of this company and I live in Florida NOT Ohio.

 

The Tuesday prior to this post I went on their website and placed an order for slightly over 200.00 worht of DJ equipment.

I somehow stubled accross this consumer website which I have referred to for the past 10 years and I discovered 2 different complaints.

It was after hours so I sent an email to their customer service email address canceling the order.  The next day (Wenesday) I called to cancel and a man on the other end told me that I could not cancel because it was already shipped.  I called UPS to verify and UPS told me that they were not yet in possession of this order.  That night, I called Wells Fargo and filed an immediate disupte against them.

I freaked out and sent another email to their customer service department threatenting to file a consumer complaint on this site, the BBB and the Ohio Attorney General as well as told them I contacted my credit card issuer and filed a dispute due to the negative consumer complaints I read online.

The next day, (Thursday), I got a call from a very nice lady, Tammy, and she told me that not to worry, she issued me an immediate refund but asked if she could speak to me further about my concerns and I was happy to provide her with feedback.

I explained to her that I went on ROR.com and found 2 complaints and that the other guy I spoke with told me my order had been shipped when it wasn't and that was part of the complaint I read.

She explained to me the entire situation about the other complaint and that they were under new ownership and they do sell brand new items and she hoped that I would give them another chance.  She also informed me that reason why my package did not ship was that it got missed on the next UPS pickup and the gentlemen in the warehouse was not aware of this fact and she told me she cancelled my order but it was very possible the order was still going to arrive.

While I was on the phone with her, I felt she was being genuine with me so I told her I would give them 1 chance and would place an order for a smaller value item and gave her another credit card to process.

Late Thursday night, I got an automated message from UPS (I am a MY UPS CHOICE SUBSCRIBER) and it verified my package was shipped.

The next day, Friday, I logged into my Wells Fargo account and my refund was sure enough there.

It is now Monday and I got a big pacakge delivered to me at work.  I was stunned to see such a big box when I was expecting a little box.  I went on lunch and quickly opene the box to find my original 3 peices of audio equipment that I cancelled and I called Tammy right away.  At first I thought she placed the wrong order for me but it was the fully packed original order.

She also told me that another package, the order that I placed the second time, for the smaller charge to my credit card was also on the way.

I told Tammy not to worry, I am not going to keep items that I did not pay for so she told me she was going to email me a printable UPS label to send back the items that I did not order.  1 of the items in the box was an item that I was gong to order anyway so I told her that I would also keep the microphone and that I will give her my credit card information the next day because I am not theif and I will not keep something I did not pay for.

When I got home there was a UPS door tag stuck to my door for the second item so I called UPS and told them that I am respectfully refusing this item since it was already in a package that I ordered prior and UPS confirmed that they would return the second item to the vendor.

When I got home I was able to inspect all the items I wanted to keep and I have to say they DO SELL BRAND NEW ITEMS and secondly they are very fast with shipping and finally they do take customer care very serious and because of the way the treated me I am going to order more items from them.

I am extremely satisfied with the way they treated me and the merchandise arrived in mint condition and FACTORY SEALED!

 

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#2 REBUTTAL Owner of company

Looks as if you called on Weekend

AUTHOR: Importers Direct LLC - ()

 To whom it may concern

We would of been happy to file a UPS claim for you, all of our products are brand new, sent to us direct from the manufactures and sent to customers just like your self. If you have a problem with an item there are two things that could of happen, got jarred or damaged in transit or came defective from the manufacture. As most companies we have recordings on our phone systems stating some "General" information to assist customers what they may need to do however you can always press an option to speak with a customer service rep and they can get you the correct information and send you a replacement. We are only open mon thru fri 10AM to 5PM EST. Please feel free to call us during normal business hours and we will be happy to assist you. You may ask to speak with Jessi in regards to this to get this resolved as soon as possible.

Thank you

 

 

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