- Report: #1074668
Report - Rebuttal - Arbitrate
Complaint Review: www.CheapDjGear.us
www.CheapDjGear.us1559 So Main Street Akron, Ohio USA
www.CheapDjGear.us Importers Direct,L.L.C. No Human on The Other End Akron Ohio
*Consumer Comment: Recent Customer Experience
*REBUTTAL Owner of company: Looks as if you called on Weekend
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I ordered a mirrored Ballroom Ball and Lights online from www.CheapDjGear.us. Legal Name listed in order confirmation Importers Direct, LLC. Upon receiving I learned that the mirrored ball was defective....not destroyed in shipping. Many of the mirrors were broken and packed this way. In an attempt to contact the company, no human was available, rather a recording referred me to a UPS (the shipping company) telephone number to file a complaint of shipping damage. I then called this number, which gives recorded options relative to shipping packages. I then re-called the company who shipped the item to learn other options for returning this item, the recording provides an address to return the item within 15 days, with very specific instructions in order to qualify for a refund. All returns are, however subject to a 20% restocking fee. Do not use this company. There is no customer service available. Products are inferior at best.
This report was posted on Ripoff Report on 08/10/2013 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwCheapDjGearus/Akron-Ohio-44301/wwwCheapDjGearus-Importers-DirectLLC-No-Human-on-The-Other-End-Akron-Ohio-1074668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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