• Report: #842303

Complaint Review: www.floridashuttletransportation.com

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  • Submitted: Mon, February 20, 2012
  • Updated: Tue, August 07, 2012

  • Reported By: jon — atlanta Georgia United States of America
www.floridashuttletransportation.com
8306 Golden Chickasaw Circle orlando, Florida United States of America

floridashuttletransportation.com Florida Shuttle Transportation took money, did not deliver service orlando, Florida

*REBUTTAL Owner of company: Response to Mr. Harrolds Complaint/ Same sent to state of Georgia

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I made a reservation on www.floridashuttletransportation.com, Sat Feb 11, 2012 for service from Ft.Lauderdale to Vero beach. The website stated that the shuttle was scheduled to leave at 6pm. On Sat Feb 18, 2012 i called to confirm my reservation that morning and the manager stated that the shuttle was on time, and there were no delays. I recieve a phone call at 5pm Sat FEB 18, stating that there is no shuttle operating to Vero Beach. As a result, I was stranded in Ft. Lauderdale, and this company knowingly took money without providing a service. Below is a copy of the reservation emailed to myself:
 
Florida Shuttle Transportation
www.floridashuttletransportation.com
 
Telephone:   321-250-2820
 
RESERVATION
No: 3649
 
Date: 2012-02-11
 
-----------------------------------------------------------
Customer Information:
 
Name: jonathan   h
 
Emai  (((REDACTED))) @yahoo.com
 
Phone: 678-xxx-xxxx
 
-----------------------------------------------------------
Travel Information:
 
Passenger(s): 1 Travel Date: 02-18-2012
 
Trip: Fort Lauderdale to Vero Beach
 
Fare: $103
 
Travel: Round Trip
 
Departs: 6:00 PM
 
Arrives: 8:30 PM
 
From: Fort lauderdale Airport - South West airlines, Terminal 1. Departures Level
 
To: Vero Beach-only door drop off (please input address below)
 
Pick Up Address:
 
Drop Off Address:1925 16th ave vero beach, fl 32960
 
-----------------------------------------------------------
 
Return Information:
 
Passenger(s): 1
 
Return Date: 02-20-2012
 
Trip: Vero Beach to Fort Lauderdale
 
Departs: 1:30 PM
 
Arrives: 3:45 PM
 
From: Vero Beach - Only door pick up available (please input address below)
 
To: Fort Lauderdale - SouthWest Terminal 1 (departures)
 
Pick Up Address:1925 16th ave vero beach, fl 32960
 
Drop Off Address:
-----------------------------------------------------------
Additional Travel Information:
 
- For Reservation Confirmation please send an email to: confirmations@floridashuttletransportation.com
- For Dispatching Assistance call: (800) 206-0095 Ext:9
- Be outside of the: Airport - Hotel - Private Residence for pick up.
- Arrive 15 minutes prior to pick up.
- Have your Reservation number and Photo ID.
- Departure and Arrival times are approximate, due to being a shared transportation service.
 
Message flagged Saturday, February 11, 2012 2:05 PM Hi jonathan harrold ,
Thank you for confirming your reservation!
 
It has been successfully confirmed with the reservations and dispatching department. Your driver will contact you an hour prior to your schedule departure time.
 
Any additional questions about your trip please contact us.
 
Regards,
 
Florida Shuttle Transportation
Confirmation Department!
 
There was never a shuttle operating to Vero Beach on Sat Feb 18 at 6pm, although they sold me this service on their website and charged my financial institution $103.  Below is a copy of the invoice from my bank: FLORIDA SHUTTLE TRANSP ORLANDO FL
Transaction Date  02/11/2012
Post Date  02/13/2012
Transaction Amount  $103.00
Transaction Reference Number  MT120440112000010179754
Merchant Type   Merchants that provide passenger transportation service. Such as horse-drawn cabs and carriages
Method Card Number Captured  81 - Card number entered via the Internet or electronically 
Card Presence  5 - Card not present at time of sale - Internet Transaction 
 
 This company acted fraudulently, and should be investigated
  CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 02/20/2012 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwfloridashuttletransportationcom/orlando-Florida-32825/floridashuttletransportationcom-Florida-Shuttle-Transportation-took-money-did-not-deliv-842303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response to Mr. Harrolds Complaint/ Same sent to state of Georgia

AUTHOR: Florida Shuttle Transportation - (United States of America)

Redacted on: March 10,2012

To Whom It May Concern,

Regarding reference file number: 30825-5162
 
Florida Shuttle Transportation ( FST) did a full refund on first business day Monday February 20th of 2012 of $103.00 REFUND INFORMATION: 4189510376 Res 3649, Refund 20-Feb-2012 07:47:40, harrold, jonathan M XXXX5667 USD (103.00) for roundtrip Mr. Jonathan Harrold!
  
FST at any time did it act fraudulently as Mr. Harrold expressed in his letter! We are a professional Company and will always try to find the best solution suitable to bring our valued customers satisfied to their destination! This is what was intended to do with Mr. Jonathan Harrold and offered him to compensate him for a rental car! He refused to accept this and what was left for us to do was to automatically refund him the money (next business day) as we did!

Sometimes transportation companies are not able to provide services due to different circumstances that are unexpected and out of our hands! Regardless of our circumstances we try always to find a way to compensate for the inconvenience caused!

Thank you very much for your attention in this matter.
 Angela Arias
 Manager
 Florida Shuttle Transportation
 (321)-250-2820 extension 900
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