- Report: #909582
Report - Rebuttal - Arbitrate
Complaint Review: www.gamewar.com
www.gamewar.comInternet United States of America
www.gamewar.com www.gametag.com; Loot Inc., MoneyBookers Gamewar.com Loot Inc Non-Delivery of Game Account Internet
*General Comment: they sent my account, no need to freak people out
*Author of original report: UPDATE: More Communication/More Delay
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I purchased an account through gamewar.com on Sunday July 1st. The first communication I received was from MoneyBookers confirming the transaction was complete and my credit card has been charged.
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.
You have successfully made a payment to Loot Inc. using your credit/debit card (VISA, xxxxxxxxxxx) on 01 Jul 2012.
The amount of USD 127.40 has successfully been debited from your credit/debit card.
This charge will appear on your card statement as a debit by: MB*Moneybookers.com
Moneybookers USA, Inc. 61 Broadway, Suite 1603, New York NY, 10006, USA.
Copyright 2012 Moneybookers USA, Inc. All Rights Reserved.
I tried to contact GameWar via their online live help - and no one was available. The live help offered email as an alternative so I proceeded to email GameWar confirming my purchase and requesting verification as instructed in their FAQ's.
I received the following auto response:
Greetings ,This e-mail is related to customers who want to know how to get your questions(s) answered. All other customers, please ignore this e-mail.Due to the recent bulk amount of commonly asked question e-mails, we request that you look at our website database of over 400+ answers to your question(s). If the answer you were searching for is not found in our database, please e-mail us back providing as much detail as possible about your question(s) so one of our US agents can reply back to your question as well as add your question to our answers database. Until we receive a reply e-mail back from you that our database did not answer your question(s), our agents will not reply back to your first email as we will assume that our database answered your question(s).If you are looking for an update on an existing or current account submission, please register to our website in order to view your order status as our US agents cannot provide updates through e-mail.If you have problems opening our URL links in this e-mail, please copy and paste the URL to your right into your web browser: http://www.gamewar.com/supportwww.gamewar.com
I replied to no avail but continued to receive the same auto-email. It was Sunday so I decided to wait and check again Monday.
After not receiving any communication from GameWar on Monday I decided to call MoneyBookers - the merchant that processes their transactions. Moneybookers was suspiciously able to contact someone at GameWar and was told they were processing my order and I should hear from them very soon.
On Tuesday July 3rd I received this email from GameWar:
Thank you for ordering at www.gamewar.com. We apologize for the wait and greatly appreciate your patience and continued support.
ORDER STATUS UPDATE
I am just following up to let you know that your order is currently being worked on. Please remain patient while an agent completes your order. This should be completed shortly.No further work is required on your end at this time.
TRACKING YOUR ORDER
You may track your order by registering to our website and entering your order number to view your order status. Please also note that we currently don't provide order updates through e-mail.
You may also view our frequently asked questions page on our website which has over 800+ commonly asked answers related to selling or trading your account. If you have any additional questions in the meantime, feel free to let us know as we are available 24/7 to assist you!
Delivery Support: III
Wednesday, Thursday - no additional updates. SO I contacted MoneyBookers again and they were able to speak with someone at GameWar - which prompted receipt of the next email:
Thank you for your order with www.gamewar.com. We apologize for the wait and greatly appreciate your patience and continued support. We are pleased to inform you that your order has been verified and we are in the process of delivering your account. Before we deliver your account, we ask that you read the following information below in order to safeguard your account from possible issues that could cause a disruption to your game play as this is required in order to guarantee the safety of your account.
We recommend that you don't transfer the character for up to 30 days from the time we deliver this item. The reason is due to that PlayNC has a security measure which if a new IP accesses the account and then you attempt to transfer it, it will automatically suspend the account. After the 30 day deadline, you may transfer it to your existing account but only if you use a pre paid credit card which you then are required to use the original owners information listed above.We strongly recommend that you purchase a time game subscription card (60 days quantity) in order to subscribe this account. The reason is due to that if NCSoft flags your account because of the credit card that you used to subscribe to this account, then we will no longer be able to guarantee the safety of this account and our guarantee policy will be voided.
If you are going to transfer this character to a new server, you will be required to purchase a pre paid credit card or have us complete the transfer. When paying for the paid character transfer, please use original owners name. Failure to use this when entering your credit card information will void our guarantee as we can no longer ensure the safety of this account. If you wish for us to complete this transfer, the fee will be $20 per character.SAFE OWNERSHIP OF YOUR ACCOUNT
Be careful about responding to any message which appears to come from a game publisher. Hackers that want to steal your game account will send fake messages which seem like they are actually from the game publisher. These messages will either lead you to provide your account information by email or through a fake website which looks like the publishers website.Do not share your passwords with others under any condition.Store your game account information in a secure location.The use of third party bot related programs is prohibited.
As the owner of your game account, you are responsible for the consequences of your own actions such as being suspended or banned for violating the game publishers Terms of Service or End User License Agreement.ANTI-VIRUS SOFTWARE
We strongly encourage that you have an up to date full version anti-virus protection software installed on your computer to safeguard against malicious attacks to your computer. Our recommended anti-virus companies can be found below with links to free trial full version licenses of their software.
Norton Anti Virus (Free Trial)McAfee Anti Virus (Free Trial)Kaspersky Anti Virus (Free Trial)Trend Micro Anti Virus (Free Trial)AVG Anti Virus (Free Trial)Spam Fighter Anti Virus (Free Trial)You may also view our frequently asked questions page on our website which has over 800+ commonly asked answers related to selling or trading your account. If you have any additional questions in the meantime, feel free to let us know as we are available 24/7 to assist you!
Thank you for securely ordering a game account through us.
I then received an email from MoneyBookers stating they were advised the services had been delivered and were closing my case.
You receive this message further to the case you have filed with our service.
We would like to inform you that several minutes ago we have received notification from the respective merchant that the services/goods you purchased have been made available to you.
In that sense, would you please confirm if we can close the non-delivery claim you have filed?
Your feedback at email address firstname.lastname@example.org would be expected in the following 48 hours.
In polite terms I replied to MoneyBookers advising them it was completely untrue and GameWar had still yet to contact me with any information specific to my Purchase. MoneyBookers said they would contact the merchant again.
No updates over the weekend so I reached out to MoneyBookers for an update. Now it looks like MoneyBookers is abandoning the case as well:
We are contacting you in reference to the case you have filed with our service.
We have received notification from the merchant that your order is being worked on. We have advised their team to contact you directly in order to discuss the issues you have been experiencing. You can also contact their support team and by providing them with the following Skrill (Moneybookers) transaction ID number: 674775685, you should request further assistance.
In the view of the above, we consider the case as resolved and no further actions will be taken in that matter.
We hope that you will find the above information useful. Should you have questions or concerns, please do not hesitate to contact us.
Now I have no further recourse than to report GameWar, Loot Inc. and MoneyBookers to my bank as a scam and internet fraud. I requested a refund from MoneyBookers and they have ignored my request. Message posts to the GameWar Facebook pages have gone unanswered as the FAQ's suggest submitting support/purchase question there as well. I will report the pages to Facebook as well as they should be shut down.
Meanwhile after further searching I found the same exact account listed on another website: GameTag.com - No emails or messages to their address and FaceBook account were answered.
Definitely a Ripoff!
This report was posted on Ripoff Report on 07/10/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwgamewarcom/internet/wwwgamewarcom-wwwgametagcom-Loot-Inc-MoneyBookers-Gamewarcom-Loot-Inc-Non-Delivery-909582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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