- Report: #785511
Report - Rebuttal - Arbitrate
Complaint Review: www.ideavillage.com
www.ideavillage.comInternet United States of America
deavillage.com - Wuggle pets Never asked if backorder was okay (voicebox) just sent it and now 2 months later, still no update as to when it will be available. Internet
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I called again now, another two weeks later and got the same answer, No update. I asked for a manager and Johanna the manager told me there was no update and I could cancel the voice box portion of my order. Due to her indifference, I asked to speak with her manager or somebody who had real information, perhaps their buyer. Instead, I was sent into Carmen's voicemail...
Had I been given a choice when I placed the order to cancel the order until the voice recorders were available, I certainly would have. unfortunately, I was not afforded that opportunity. Wuggle pets decided themselves to ship and bill me an incomplete toy. Now, I would have to pay to repackage and reship my incomplete order back to them because of their deception and immoral business practices. All I want is a date for the voice recorders, which is part of the original product I ordered!
This company if not an outright SCAM, is insensitive, difficult to deal with, and I would HIGHLY recommend no one does business with them!!!!! I certainly am disappointed I did, as is my daughter who basically received a broken toy and it would seem I have no recourse and the supplier couldn't care less.
This report was posted on Ripoff Report on 10/06/2011 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwideavillagecom/internet/deavillagecom-Wuggle-pets-Never-asked-if-backorder-was-okay-voicebox-just-sent-it-an-785511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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