• Report: #785511

Complaint Review: www.ideavillage.com

  • Submitted: Thu, October 06, 2011
  • Updated: Thu, October 06, 2011

  • Reported By: srvgpv — Macungie Pennsylvania United States of America
Internet United States of America

deavillage.com - Wuggle pets Never asked if backorder was okay (voicebox) just sent it and now 2 months later, still no update as to when it will be available. Internet

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I ordered Wuggle pets two months ago for my daughter as a present and the company only sent me part of the order.  I received the stuffed animal portion but the voice boxes that go inside were "backordered" .  Two weeks ago I followed up and they said they had no update on availability.  I assured them their supplier must have provided a ship date and they said their manager had that information and I was told that the manager would be posting the availability date for the backorders on the website within the next day or two.  That never happened.

I called again now, another two weeks later and got the same answer, No update.  I asked for a manager and Johanna the manager told me there was no update and I could cancel the voice box portion of my order.  Due to her indifference, I asked to speak with her manager or somebody who had real information, perhaps their buyer.  Instead, I was sent into Carmen's voicemail...

Had I been given a choice when I placed the order to cancel the order until the voice recorders were available, I certainly would have.  unfortunately, I was not afforded that opportunity.  Wuggle pets decided themselves to ship and bill me an incomplete toy.   Now, I would have to pay to repackage and reship my incomplete order back to them because of their deception and immoral business practices.  All I want is a date for the voice recorders, which is part of the original product I ordered!

This company if not an outright SCAM, is insensitive, difficult to deal with, and I would HIGHLY recommend no one does business with them!!!!!  I certainly am disappointed I did, as is my daughter who basically received a broken toy and it would seem I have no recourse and the supplier couldn't care less.

This report was posted on Ripoff Report on 10/06/2011 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/wwwideavillagecom/internet/deavillagecom-Wuggle-pets-Never-asked-if-backorder-was-okay-voicebox-just-sent-it-an-785511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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