• Report: #1022962

Complaint Review: www.improveit360.com

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  • Submitted: Sun, March 03, 2013
  • Updated: Mon, July 07, 2014

  • Reported By: Lauren Mitreski — Chicago Illinois United States of America
www.improveit360.com
40 West First Avenue Columbus, Ohio United States of America

improveit360.com Improveit360; i360 Lie to customers about annual contract Columbus, Ohio

*UPDATE Employee: Our goal is your success

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This company marketed their services to me as an accounting / database / prospect tracking software, which is cloud-based.  Their services are completely deficient in even the most basic aspects of accounting, its really for prospect and lead tracking.  They repeatedly said that I could cancel at any time, but actually there is an annual contract.  And they hold you to a penalty if you go over 12 months and decide to cancel. I guess they are correct; customers CAN cancel at any time, but there is a penalty.  Sneaky.

This report was posted on Ripoff Report on 03/03/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwimproveit360com/Columbus-Ohio-43201/improveit360com-Improveit360-i360-Lie-to-customers-about-annual-contract-Columbus-Ohio-1022962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Our goal is your success

AUTHOR: improveit! 360 - ()

Lauren, we’re very sorry there was ever any misconception about the features of our CRM software. We do help home pros with certain financial management – quotes, invoices, some payroll (including commissions for our Enterprise customers), Quickbooks and other accounting software integrations. But our really strong benefits involve a closed-loop marketing system and database management tools to help you sell more prospects.

To ensure peace of mind for all of our customers our hosting provider requires an annual contract to maintain constant backups and provide 99%+ uptime. We have no desire to be sneaky which is why we require new clients with no history to sign contracts that have those details spelled out. We also believe it takes time to change your business processes for the better and after a year of commitment customers see the really big returns!

We’re sorry you had a bad experience with us. We’ve grown incredibly fast over the years and naturally had some growing pains that have since been ironed out. But our goal is to help companies grow their bottom line and we’re doing our best to make that happen. Let us know if you have any questions about your contract!

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