- Report: #1014542
Report - Rebuttal - Arbitrate
Complaint Review: www.kayak.com
www.kayak.com55 North Water Street, Suite 1 Norwalk, Connecticut 06854 Internet United States of America
www.kayak.com www.travelocity.com When you book with Kayak.com! It doesnt guarantee your bookings! Internet
*UPDATE Employee: KAYAK Consumer Services
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It was ridiculous to spend more than 4 hours on the phone with the customer service (redirected to this and that department and ample waiting time on the phone), to ask for an explanation. None was to be had immediately.
The telephone operators were transferring my call back and forth between the Revenue Protection Department and Customer Service. Apparently, Kayak.com had cancelled the booking without my knowledge. It was clearly Kayak.coms fault that all the problems occurred. They claimed that they had sent an auto-generated email, made phone calls to me and suggested that it was my fault for not receiving the call.
Kayak.com had caused an incessant amount of time wasted and my client to miss his flight. We had to scramble to book him on another flight at additional cost at the airport there and then. Again this caused inconvenience to all and gave undue stress to all. To add to their insincerity to their clients, Kayak.com refused to pay for the airfare and the extra damages that had incurred due to their lapse.
Kayak.com's lapse in their operations incurred damages and losses. Their management and operational procedures are flawed, putting the bookings and reservations in jeopardy.
I will not book with Kayak.com ever again...
This report was posted on Ripoff Report on 02/14/2013 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwkayakcom/internet/wwwkayakcom-wwwtravelocitycom-When-you-book-with-Kayakcom-It-doesnt-guarantee-your-b-1014542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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