- Report: #638403
Report - Rebuttal - Arbitrate
Complaint Review: www.laserprinterchecks.com
www.laserprinterchecks.com7 Vayoel Moshe Drive Unit 101 Monrow, New York United States of America
www.laserprinterchecks.com Laser Printer Checks d/b/a Best Quality Computers Laserprinterchecks is rated by Google check out before order delivery- bad customer service Monrow, New York
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Buyer Beware.... Website was difficult to navigate through, so customer service a man named "Jeff" was called to assist in the navigation. Jeff was told that a quickbooks compatible check , with check on top and 2 vouchers was desired. He said click on "3 on a page" and to fax a check for bank verification etc. On line order form was completed with multiple notes where possible asking that the sample was checked.
A Few days later checks came.... instead of a top check with 2 ledgers below it, came a single page with 3 checks printed on it. Vendor was contacted, with hopes the order could be re-run. Vendor offered 30% discount off the checks that could not be used. Vendor was requested to be more reasonable... to which he called the buyer dishonest. Buyer then contacted Credit Card Company used to process order because the Vendor would not issue refund or re-run the order correctly. By advise of the Credit Company the order was shipped back.
This "Jeff" has since lied to the credit company and taken the returned checks and produced "proofs" that were never provided or existed. He has also stated that a 10% discount was all that was offered to re-run the checks. Also stated was that the checks were not returned. Oddly we have a FedEx tracking number and delivery receipt. Oddly the address 7 Vayoel Moshe Dr. Unit 101 is a "RESIDENTIAL" address according to the FedEx database.
Though the store state"refund on printed items", it was this company's responsibility to at the very least provide a proof to a first time customer and verify to the best of ability the correctness of the order.
Never, Never buy from a vendor like this...... the store caused the mistake, because their customer service did not listen to a customer. This store does not care about getting the order correct.... they already have the money from the check out. The payment from your credit card company can not be refunded, if he refuses to return it. Then fake "proofs" that were never provided to the customer, suddenly are sent to the CC company ?................. Who is dishonest here?
They also reported "he" the buyer to the CC company. Our purchaser is clearly a woman.
This report was posted on Ripoff Report on 09/07/2010 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwlaserprintercheckscom/Monrow-New-York-10950/wwwlaserprintercheckscom-Laser-Printer-Checks-dba-Best-Quality-Computers-Laserprinterc-638403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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