• Report: #756908

Complaint Review: www.provenpowersports.com

  • Submitted: Tue, July 26, 2011
  • Updated: Thu, October 13, 2011

  • Reported By: Danillo — Marlborough Massachusetts United States of America
www.provenpowersports.com
PO Box 470 Aripeka FL, 34679 Aripeka, Florida United States of America

www.provenpowersports.com provenpowersports.com I bought an scooter/moped from this company and they refuse to give me title/MCO Aripeka, Florida

*REBUTTAL Owner of company: Settled

*REBUTTAL Owner of company: Customer Contacted

*REBUTTAL Owner of company: Sent Paperwork

*REBUTTAL Owner of company: Misleading Complaint x2

*Author of original report: No MCO yet.

*REBUTTAL Owner of company: Misleading Complaint

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I bought an scooter/moped from this company , over one month ago, i was told the MCO (Manufactures Certificate of Origin) would be sent out to me whitin a week, iy has been well over a month, they are not answering their phones and won't reply to my messages, i have tried everything possible to make contact with them, but i havent heard from them. with out the MCO i cant register the scooter/moped which makes it uselless since its sitting in my parking lot for over a month. not fair.

This report was posted on Ripoff Report on 07/26/2011 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwprovenpowersportscom/Aripeka-Florida-34679/wwwprovenpowersportscom-provenpowersportscom-I-bought-an-scootermoped-from-this-compan-756908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 5Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Settled

AUTHOR: ProvenPowersports - (United States of America)

The customer's chargeback was reversed as they stated and the matter has been settled. Although we are refusing to do any future business with Mr. Danillo, we appreciate his time in resolving this matter.
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#2 REBUTTAL Owner of company

Customer Contacted

AUTHOR: ProvenPowersports - (United States of America)

After emailing customer for around 2weeks, I filed the scooter as stolen and emailed customer. Got a response with an hour stating that they were out of the country. Not sure who randomly leaves the country when they have an active $630 purchase issue. 

Customer told the chageback would be reversed, I also filed the scooter as not stolen any longer. Have yet to receive word from his credit card company on the chargeback after a week has gone by.
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#3 REBUTTAL Owner of company

Sent Paperwork

AUTHOR: ProvenPowersports - (United States of America)

Sent the needed paperwork overnight as stated. Have proof of deliery to Mr. Dasilva yet he refuses to respond to the dispute over the amount of the scooter which we still have not received. 

If customer does not respond within one week, scooter will be filed as stolen and not able to be registered.
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#4 REBUTTAL Owner of company

Misleading Complaint x2

AUTHOR: ProvenPowersports - (United States of America)

Ordered: 6/15/2011
Shipped 6/17/2011 (website states 3-5business days, scooter was shipped in 2)
Received: 6/24/2011 (6business days for delivery, website states 7business days)
MCO Requested: 6/26/2011
MCO Received from manufacturer: 7/6/2011
MCO Sent: 7/8/2011

Customer contacted us in regards to not receiving MCO on 7/12/2011, which was after allowing 3business days for MCO to be in the mail. First class mail usually takes on average 5business days. After giving amble time to see if MCO would be delivered the conclusion was drawn that MCO was lost in the mail. On 7/18/2011 I had my company contact manufacturer stating title was lost in mail whom said they would gladly reprint the title. We were notified today 7/29/2011 that the MCO has been printed and was on its way to us. We will then forward it to Mr. Danillo.

Not sure what the issue is with Mr. Danillo. Just like when you purchase a new car, the title is mailed to you after it is submitted and printed on legal paper. That process takes normally 30-45days. We did this FASTER but unfortunately it was lost in the mail. Nothing my company can do about this besides correct the issue at hand. We issued a reprint, which has been accomplished and we are now just waiting to receive title and forward it to Mr. Danillo.

I own and operate an honest and upfront company. We have proof of all dates provided in the above statement. Mr. Danillo feels he does not have to wait like any other person who purchases one of our scooters -- not much we can do about that. I do not know how to prove how honest of a company we are besides with facts and taking my time as the owner to write this all out.

Upon Mr. Danillio receiving his title I will be responding to this post to notify that the issue at hand has been rectified. We will also not accept any future business from Mr. Danillo since he would like to file false claims before allowing time to resolve the issue at hand. 
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#5 Author of original report

No MCO yet.

AUTHOR: Danillo - (United States of America)

The owner does seems to be very nice when it comes to writing and email to me or rebuttal in here, but the bottom line is that i still have not received my title/MCO.
I bought the scooter on June 14th, how much more time do they need?
How come don't they send it as certificate mail with a tracking number or at the bare minimum request signature so this sort of thing doesn't happen?
It's such an important document that i can't think of the idea they just send it over regular mail, it also seems like the company tries to blame this on USPS or even worse, on myself,just for wanting what belongs to me , i mean really?
No matter how many replies or how much effort they are putting into this to get me my papers, no one gave me 1 single phone call to let me know whats going on, all contact has been through emails and this is when i get tired of not hearing from them after they say it's on the way,and tired of asking the mail man if he has anything for me , i still don't have it. how come a company this big doesn't have anyone to answer their phones when i try calling for an update?
The word that comes to my mind when i think of www.provenpowersports.com is : REGRET !
I should've bought it from www.myatvs.com or even better a local dealer , but no, i tried trusting people with my money and my respect, and that my friends they can't make up for....

Still waiting on my papers, maybe when it comes i can put it inside an envelope and sock drawer it , because by then its gonna be winter time here in MA.

Very disappointed!

 
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#6 REBUTTAL Owner of company

Misleading Complaint

AUTHOR: ProvenPowersports - (United States of America)

Customer purchased a scooter from us and took delivery within a week of purchase date. The title is printed from the manufacturer and sent to us (1-2weeks from customer receiving scooter). We then fill out the title and mail it to the customer. (factor in 3-5business days in the mail). So already we are 3weeks into getting the title to the customer -- which is the normal time frame.

Apparently when we mailed his title it got lost in the mail, so we issued a reprint at no charge -- something we can't control the speed of. We agreed to overnight the title upon receiving it from the manufacturer. We have been in CONSTANT contact with the customer. Anytime he contacted us we have responded the same business day. (unless it was a weekend).

This review is very misleading about our company and false information. We cannot control the U.S. mail and whether something gets lost or not. We are actively correcting the problem but it seems as if the customer think this is just no practical. 
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