- Report: #801801
Report - Rebuttal - Arbitrate
Complaint Review: www.saferwholesale.com
www.saferwholesale.com21765 S Center Ave, New Lenox, IL 60451-2803 Internet United States of America
www.saferwholesale.com www.legionglobal.net Misrepresented discount, did not show final total, refused to cancel order w/o 30% fee even within 1 hour of purchase Internet
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After reviewing the website again, I called back and spoke to Jeff (no last name or sales associate number was available) and again requested the order be cancelled. He said it was not possible as they had already processed the order and if I wanted to pursue this course I could call back Monday and I would face a 30% restocking fee since I had checked the terms and conditions box. After hanging up I went back and re-read the term and conditions and it states that orders "typically cannot be cancelled. Any Cancellation to an order after the original sale date will automatically incur 30% restocking/cancellation fee plus any shipping charges incurred. Please call ahead of time before cancelling...". Well since it had been less than an 1.5 hours since the order was placed, I called back and explained the policy indicates I need to cancel immediately to avoid the 30% fee. I was told too bad we have no authority to cancel, its late Friday and we aren't customer service so call back Monday and pay the fee. After trying to explain the situation and granted I am quite frustrated at this point, Jeff hung up on me. I had also asked Jeff to change the color of the bike from blue to orange as I had not seen that option (and if I was going to be stuck I wanted orange... he said he would but going back to the order it still says blue). The website does have a cancel order option but it just says the order is already processed no changes are possible.
Earlier that day I had spoke with a sales rep. named Mark and explained I expected to get the 50$ discount and asked if it were only available if I did the purchase online (rather than by phone). Mark hymn hawed about but finally said yes... now I know why.
Basically the website is intentionally deceptive, the sales personnel are unhelpful, rude, and untrustworthy. Avoid this company at all costs.
This report was posted on Ripoff Report on 11/25/2011 11:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwsaferwholesalecom/internet/wwwsaferwholesalecom-wwwlegionglobalnet-Misrepresented-discount-did-not-show-final-to-801801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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