• Report: #1017528

Complaint Review: www.swisscubancigars.com

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  • Submitted: Wed, February 20, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: Real deal — Miami Florida United States of America
www.swisscubancigars.com
Panama Internet United States of America

swisscubancigars.com Fake cuban cigar websites operating Panama but say Switzerland , Internet

*REBUTTAL Owner of company: WRONG INFORMATION

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This is one of several Cuban cigar websites that are operating online. They are actually SELLING FAKE Cuban cigars and here are my reasons why:

* Cheap prices compared to legit dealers and added discounts * Do not carry cigars packaged in tubes or 3 & 5 packs * No selection of Cigarillo sizes * Offer Limitada Edicions from 2001 -2006 which are non-existent or underpriced * Never have in stock any smaller gauge sizes or brands such as Quintero, La Flor de Cano, Fonseca and Jose L. Piedra. WHY? Because these are cheaper brands and its not worth counterfieting. * They warehouse is located in Costa Rica * They ship stripped cigars and then say they sent the boxes and rings but got seized if a US customer. You actually received Costa Rican cigars.

If you have fallen victim to this online fraud please e-mail support@klikandpay.com as I disputed the charge and had a hard time getting a refund. K&P support them with payment processing.

They also dont mention a return policy and it would have cost just as much as the order to have it returned.

I have been buying from most online vendors and these are the websites I have discovered so far and all connected to this Costa Rica or Panama warehouse but use fictitious address like Spain,Switzerland,Cypress and so on to lure you into the con. I called the numbers and also e-mailed pretending to be a wholesaler interested in there product and got the same price list LOWER than that from an official Habanos dealer.

Cohiba Robustos US$245.00
https://www.swisscubancigars.com/cohiba-robustos-box-25.html

Montecristo A US$336.00
https://www.swisscubancigars.com/montecristo-a.html

Bolivar Coronas Gigantes have been discontinued for over 1 year now!

Montecristo Sublimes 2008 and Montecristo Robustos 2008 EL from Cuba no longer either! Thats why they are called limited editions :) Visit other authorized Habanos websites and see if they have in stock and also compare prices.Remeber that saying if its too good....to be true.
https://www.swisscubancigars.com/montecristo-robusto-le-2010.html
https://www.swisscubancigars.com/montecristo-sublime-2008-box-10.html

Here are a ones I have busted: www.solocigars.com www.royalhabanos.com www.truecubancigars.com,www.buycubancigarsonline.com,www.gocubans.com

www.habanostore.com www.bigsmokersonline.com www.finestcigars.com www.cubancigarlounge.com www.habanoscr.com

***COMPARE ALL THE WEBSITES ABOVE AND YOU WILL NOTICE SAME INVENTORY AND SAME LAYOUT AND SUPER DEALS**

ABOUT US
Welcome to the world of SwissCubanCigars.com where you will find the widest selection of high grade Cuban cigars through the Internet. We offer the most competitive prices for our items which will give you the best savings on every purchase. We were established in the year 2003. In the year 2005, we expanded our market and transferred our logistic center to Panama. Currently, we are the largest online shop that sells the finest Cuban cigars on the web. We can manage worldwide shipping so we can assure you that we can always deliver cigar no matter where you are located on the globe. With our company, you will experience the most pleasurable time shopping and enjoying luxury cigars. We are selling only premium products which guarantees 100% customer satisfaction all the time. 

SOLOCIGARS.COM and BUYCUBANCIGARSONLINE.COM are also located in Panama. 

Read there a couple of FAQ below

Are cigars ship with their Original Boxes and Rings?

Yes, indeed. We DO NOT remove original rings and all cigars are ship in Original Boxes. We are in continuos pursuit to keep our cigars fresh and in perfect conditions. We have packaging standard procedures in which we include special seals and wrapping in order to conserve freshness and prevent damage. *** For USA customers we ship cigars and original box with rings SEPARATELY. We can not deliver cigars in original boxes to any U.S. address.

What payment methods do you accept?

We accept VISA, MASTER CARD, JCB and AMERICAN EXPERSS ( AMEX ). For security reasons and customers confidence, we DO NOT keep in records credit card information. Every order paid using this method will be procesed as a very first transaction in regards credit card information. Orders can be placed online, or thru our sales agents calling to our toll free # 888 605 6569 or email: info@swisscubancigars.com

THERE ARE MANY VENDORS ONLINE SELLING AUTHENTIC CUBAN CIGARS - JUST STAY CLEAR OF THESE LISTED Above

This report was posted on Ripoff Report on 02/20/2013 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwswisscubancigarscom/internet/swisscubancigarscom-Fake-cuban-cigar-websites-operating-Panama-but-say-Switzerland-Int-1017528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

WRONG INFORMATION

AUTHOR: Swisscubancigars Manager - ()

Hello All,

The above complaint from "Mr. Expert" is completely wrong, inaccurate and the most important FALSE. In first place the website SwissCubanCigars.com is not related to ANY of the mentioned websites and has nothing to do with them in any way. I will try to refuse each of his points one-by-one:

1) We not sell and was never selling any 2001-2006 limited edition cigars as he mention - we do have a huge selection of Habanos but none of them is such outdated cigars.

2) He mention that we are not selling any cheap cigars like Jose Piedra, Quintero, La Flor de Cano. Is he blind? Or maybe you dont know how to check the webpage? We have the biggest selection of habanos and that also include those cigars:

 

- Jose Piedra Brevas: swisscubancigars.com/index.php/jose-piedra-cuban-cigars/jose-piedra-brevas.html

- Jose Piedra Cazadores: swisscubancigars.com/index.php/jose-piedra-cuban-cigars/jose-piedra-cazadores.html

- Jose Piedra Conservas: wisscubancigars.com/index.php/jose-piedra-cuban-cigars/jose-piedra-conservas.html

- Fonseca Cosacos: .swisscubancigars.com/index.php/fonseca-cuban-cigars/fonseca-delicias.html

- Fonseca Delicias: swisscubancigars.com/index.php/fonseca-cuban-cigars/fonseca-delicias.html

- Guantanamera Decimos: swisscubancigars.com/index.php/guantanamera-cuban-cigars/guantanamera-decimos.html

- Guantanamera Minutos: swisscubancigars.com/index.php/guantanamera-cuban-cigars/guantanamera-minutos.html

- Quintero Cigars: swisscubancigars.com/index.php/quintero-y-hermano-cuban-cigars.html

- Quintero Brevas: swisscubancigars.com/index.php/quintero-y-hermano-cuban-cigars/quintero-brevas.html

- Quintero Naciswisscubancigars.com/index.php/quintero-y-hermano-cuban-cigars/quintero-nacionales.html

"Mr. Expert" please change your Windows 95 for a newer version maybe because of that you can not find anything?

3) He say that we have a fictios address in Spain - are we? Mr. Expert Have you visited us at least once to say that? Your accusations has no any real support...

4) Cigar Prices - where you took those prices my friend?  Check the prices carefully: https://www.swisscubancigars.com/index.php/cohiba-cuban-cigars.html

 

5) Mr. Idiot - where did you took that info: swisscubancigars.com/index.php/about/

ABOUT US
Welcome to the world of SwissCubanCigars.com where you will find the widest selection of high grade Cuban cigars through the Internet. Currently, we are the largest online shop that sells the finest Cuban cigars on the web. We ship worldwide so we can assure you that we can always deliver cigar no matter where you are located on the globe. With our company, you will experience the most pleasurable time shopping and enjoying luxury cigars. We are selling only 100% authentic cuban cigars.

Product Genuineness

We take pride with our 100% genuine and fresh cigars only from Habanos S.A. Our store is the only place online that can give you the origin certificate of Habanos which best proves the authenticity of our products. All our cigar packaging always come with a warranty seal which assures that every customer buys an authentic Habanos cigar. This label can be found on the upper left portion of the package. The seal has been created using a synthetic paper base with special features such as its “auto destructive feature” that prevents any attempts of destruction or removal. The seal is not transferable and highly adhesive. It is also protected by certain elements such as scan and photocopy. The authenticity seal is also equipped with optical variations, bar codes and with micro dots viewable only by using a laser scanner. Every cigar package has a bar code on every box saved in our database which facilitates the identification of our product regardless of its destination. Through all these marks, you will be able to determine whether you really have an authentic Habanos cigar.

Customer Service

We always take pride with our excellent team that can provide you with the best customer service possible which adds up to your experience in buying Cuban cigars online. Our competent team of professionals has been always ready to lend a helping hand in order to facilitate a hassle free shopping online. In case that you are having problems with our site or you have inquiries, please contact us at any time. Just send it to info@SwissCubanCigars.com and you will surely get prompt assistance. Do not forget to include your telephone number and we will give you a return call at your convenience. We are serious about our commitment of giving 100% client satisfaction so there can be no moment that you will not be assisted. We take in all your concerns and make sure that we have the people attend to you and give resolutions. So, call us or send an email and we will always be more than willing to extend assistance.

Product Shipping

We are the company that can assure every client worldwide shipping. All you have to do is to make your order through email or phone and all these orders will be securely delivered to your desired location whether it is your home or workplace. You can have the product safe and sound so there can be no worries at all. Soon after the processing of your payment and order approval, you will receive your genuine Cuban cigars in one 5 to 7 days and even less. Your orders will absolutely reach your doorsteps so why purchase cigars outside the comforts of your home? There is no need to worry about giving out your credit card details or other financial accounts to make payments for our website is secured to process payments and conduct business. We are using the best Internet security tools to prevent malicious activities on the Internet. With us, your information is safe and protected from hackers and cyber criminals. You can not only trust our products but your security as well. Our worldwide delivery is also our main feature. Regardless of your location on the globe, we definitely have a way to have your orders delivered to you right on time. With us, you can enjoy shopping for lavish cigars without having to gas up or travel at all. We can ship to where you are and receive your order in its finest condition.

Always feel free to visit us and allow us to guide you to select the Cuban cigar with the right spirit to give you a more pleasurable experience. With us, you can have a more relaxing time enjoying our cigar through our guidance. Our website is entirely dedicated to novice and seasoned smokers as we have all he necessary tools and information to assist them with placing and getting their orders.

We highly appreciate all your suggestions and comments for the improvement of our customer service and entire service. It is in our best interest to offer you excellent service so do not hesitate to give us a call or send as an email.

The informtion provided by Mr. False Expert is FALSE.....

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