• Report: #576369

Complaint Review: www.thinkrc.com

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  • Submitted: Mon, March 01, 2010
  • Updated: Wed, February 08, 2012

  • Reported By: SMART CONSUMER — TORONTO Ontario Canada
www.thinkrc.com
17939 CHATSWORTH #351 GRANADA, California United States of America

thinkrc.com THINKRC.COM RUDE-UNHELPFUL-TERRIBLE -ATTITUDE-AVOID-HANGS UP-POOR SERVICE-RIP OFF GRANADA, California

*Consumer Comment: Think rc is a great place to shop!!!

*Consumer Comment: Highly Satisfied Costumer !!!

*REBUTTAL Owner of company: Here are the facts

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We were trying to buy a gift for our son. So we went online and found some link for www.thinkrc.com  they advertised all these low prices with retail prices a fraction of what they cost. We asked what the shipping cost would be and they quoted us 55-60 dollars on a toy rc plane that costs as much as the shipping! When we requested live chat they kept ignoring us telling us to try back in a few minutes that all operators were busy. We spoke to some name Alyssa. We than tried again and again as we were trying to find out if in fact a mistake was made. They simply blocked us from live chat. We than decided to call and expressed our concerns. This person was rude abrasive and downright nasty. We asked for an email address and she said you can get it off our website and hung up! If only the owner Peter. L knew this is how his staff handles new inquires he would probably fire this person. Than again it sounded like a basement operation for all we know it could have been his wife or daughter. Who know who cares, all we know is that we are posting this to warn you of dealing with this company. If this is how they treat a new potential customer, imagine if you actually needed something? Absolutely the rudest most abrasive unhelpful and downright ignorant online retailer we have ever tried to deal with. Were going to buy local as we cannot trust people like this online. They look great online but are total A-holes to talk to let alone deal with. No sense of respect of customer service. Beware of thinkrc.com. guess thats why there website says think.... think as in who your dealing with. thinkrc.com sucks beyond words. We have better things to do than post this but they deserve this kind of free exposure.

This report was posted on Ripoff Report on 03/01/2010 07:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwthinkrccom/GRANADA-California-91344/thinkrccom-THINKRCCOM-RUDE-UNHELPFUL-TERRIBLE-ATTITUDE-AVOID-HANGS-UP-POOR-SERVICE-RIP-576369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Think rc is a great place to shop!!!

AUTHOR: jbsdada - (United States of America)

 I have bought several helicopters from think rc and have never had a problem with the shipping or the prices. In fact i shop there first when i buy my upgrades and replacement parts, as i am an avid hobbyist and fly my helicopters whenever i can.Anyone who flies knows they are bound to crash and Think rc carries a wide variety of replacement parts and upgrades..
 
So if you are thinking of buying a helicopter from them I urge you to do so as they have great prices and even better shipping times as well as customer service.. I have better things to do with my time as well than to be writing this rebuttal yet i feel the complaint was totally uncalled for.. thank you think rc !!! you are a class aaaa store
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#2 Consumer Comment

Highly Satisfied Costumer !!!

AUTHOR: Jim - (United States of America)

I recieved my first order today everything was perfect ordered two nice helicopters and they are awesome the shipping was fast and very reasonable and i will be making future purchases from ThinkRC. Great people to deal with and they took care of my order exactly like i requested. 5 out of 5 star service with this company.Prices are great too best on the Web!
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#3 REBUTTAL Owner of company

Here are the facts

AUTHOR: Jay from ThinkRC.com - (United States of America)

Hi, My name is Jay and I am the owner of the company.  I am sorry you had an issue with us but here are the facts and we can let the public decide. 

Below is a transcript of the online chat session you had with us.

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Your chat session on March 1st 2010 17:23 PST:

alysa: Hello, how may I help you today?

you: can you offer free shipping?

alysa: No, unfortunately we cannot at this time.

you: can you send it as a gift under $60 dollars and what would your shpping cost be to L6a 0s2 Canada

alysa: Unfortunately we cannot. What item are you looking at?

you: just a 169 dollar rc helicopter.

alysa: Total with shipping would come to 220.47

you: lmao!! I shipped a bicycle from ireland for $35. have nice day sorry I wasted my time!

you: let me get this straight someone there just told me $60 dollars to ship? to Canada? I had a bicycle that weighed 30 lbs 10 times the size from ireland for $35....I just want to check...guess this is your way of tricking the public into your low prices....If so I will be happy to share the good news on 900 blog sites...

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The actual fedex ground shipping rate to Canada is $21.79.  If can be verified independently by going to fedex.com. http://www.fedex.com/ratefinder/home?cc=US&language=en&locId=express

As a courtesy to our customers, we also handle customs clearance and GST tax so the customer does not get suprised by extra fees when their package arrives.  We are not obligated to do this but we do it as a service to our customers and quote this cost up front.  The cost from Fedex trade networks in Canada to handle the customs clearance for you is $20.23 and the GST tax is 5% of $169.95 which is $8.50.  So the total shipping with GST tax was $51.52.

It is unfortunate that shipping to Canada costs this much but this is how much our carrier charges and we do not make any money off the shipping, customs clearance, or GST.

From reviewing the chat transcript, you asked us to ship this as a gift under $60 for an item that costs $169.95. You requested that we do something that is against the law in the US and Canada so you can pay less in customs fees and taxes.  When we refused to do something illegal on your behalf you went a posted this on this site. 

We have been in business for 6 years and have a large warehouse in Southern California.  Our shipping is how much it costs us to ship and has nothing to do with offering lower prices and raising the shipping prices. 

Asking us to do something illegal and trying to damage our credibility online anonymously when we refused, speaks for itself.  If you have any other issues please free to contact me and thank you for your time.

 

 

 

 

 

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