We were trying to buy a gift for our son. So we went online and found some link for www.thinkrc.com they advertised all these low prices with retail prices a fraction of what they cost. We asked what the shipping cost would be and they quoted us 55-60 dollars on a toy rc plane that costs as much as the shipping! When we requested live chat they kept ignoring us telling us to try back in a few minutes that all operators were busy. We spoke to some name Alyssa. We than tried again and again as we were trying to find out if in fact a mistake was made. They simply blocked us from live chat. We than decided to call and expressed our concerns. This person was rude abrasive and downright nasty. We asked for an email address and she said you can get it off our website and hung up! If only the owner Peter. L knew this is how his staff handles new inquires he would probably fire this person. Than again it sounded like a basement operation for all we know it could have been his wife or daughter. Who know who cares, all we know is that we are posting this to warn you of dealing with this company. If this is how they treat a new potential customer, imagine if you actually needed something? Absolutely the rudest most abrasive unhelpful and downright ignorant online retailer we have ever tried to deal with. Were going to buy local as we cannot trust people like this online. They look great online but are total A-holes to talk to let alone deal with. No sense of respect of customer service. Beware of thinkrc.com. guess thats why there website says think.... think as in who your dealing with. thinkrc.com sucks beyond words. We have better things to do than post this but they deserve this kind of free exposure.