I purchased 2 rolls of tint from them in June/July. One of the 2 came damaged, truly due to FedEx mishandling of the shipment. At that point I was not upset with them. I contacted FedEx, who indicated that the vendor must initiate claims, but FedEx helped by getting the claim started with me, and I passed on the claim number to TintCenter.
I used the only means of contacting TintCenter, their webform, to send this information. All I got was an automated reply:
"Thank you for taking the time to communicate with us. We will find the right person to get back to you as soon as we can. All the Best, TintCenter Window Tinting"
That's all I've ever gotten back from them, and they have no phone number or address available on their site.
After a couple months of waiting, I contacted FedEx. They pulled up the now closed claim and said that they had reimbursed the vendor for the damaged goods. I again contacted TintCenter, the only way available, and no response.
Now I'm out product and money. I contacted my credit card company and filed a dispute. I just recently got back their response, closing the dispute. Their words:
"We have reviewed the information you provided, as well as the information provided by the merchant. Unfortunately, we are unable to continue your dispute as we have determined the merchant is unwilling to issue a credit.
However, because we value you as our card member and the manner in which you have managed you account, we have made the conditional credit of $64.67 permanent on your account. We hope this meets with your satisfaction and apologize for an inconvenience this may have caused."
An apology from my credit card for them having to foot the bill on a fraudulent company. Great representation on my card company's part, but awful on the vendor.
So I paid them about $90 for a purchase and could only use 1 part of it. Fedex reimburses them some amount from a shipping insurance standpoint. We'll say $65 as the average value. Not sure if their policy paid more. So now TintCenter has double the money and I have no product. A third party decided to pay me back because I've always been a good customer, but that isn't right either.
Opinion, this is the problem with why the economy hurts. People cheat the system and let others pick up the tab.
This was not my first purchase, but the first one with a problem with the product. I still need a tint supplier to finish the rest of my wife's car, but since this was not resolved with trust, I can't order from them and I would HIGHLY recommend that you don't either.
I am seeking information on how to report them to the BBB but because they hide their website behind WhoIsGuard, their real business contact is hidden from consumers. The BBB requires a physical address to file a report with them.
Do not use.