- Report: #977902
Report - Rebuttal - Arbitrate
Complaint Review: www.tintcenter.com
www.tintcenter.comInternet United States of America
tintcenter.com tintcenter.com took product money and FedEx refund Internet
*REBUTTAL Owner of company: This is caused by an unfortunate misunderstanding and miscommunication.
I used the only means of contacting TintCenter, their webform, to send this information. All I got was an automated reply:
"Thank you for taking the time to communicate with us. We will find the right person to get back to you as soon as we can. All the Best, TintCenter Window Tinting"
That's all I've ever gotten back from them, and they have no phone number or address available on their site.
After a couple months of waiting, I contacted FedEx. They pulled up the now closed claim and said that they had reimbursed the vendor for the damaged goods. I again contacted TintCenter, the only way available, and no response.
Now I'm out product and money. I contacted my credit card company and filed a dispute. I just recently got back their response, closing the dispute. Their words:
"We have reviewed the information you provided, as well as the information provided by the merchant. Unfortunately, we are unable to continue your dispute as we have determined the merchant is unwilling to issue a credit.
However, because we value you as our card member and the manner in which you have managed you account, we have made the conditional credit of $64.67 permanent on your account. We hope this meets with your satisfaction and apologize for an inconvenience this may have caused."
An apology from my credit card for them having to foot the bill on a fraudulent company. Great representation on my card company's part, but awful on the vendor.
So I paid them about $90 for a purchase and could only use 1 part of it. Fedex reimburses them some amount from a shipping insurance standpoint. We'll say $65 as the average value. Not sure if their policy paid more. So now TintCenter has double the money and I have no product. A third party decided to pay me back because I've always been a good customer, but that isn't right either.
Opinion, this is the problem with why the economy hurts. People cheat the system and let others pick up the tab.
This was not my first purchase, but the first one with a problem with the product. I still need a tint supplier to finish the rest of my wife's car, but since this was not resolved with trust, I can't order from them and I would HIGHLY recommend that you don't either.
I am seeking information on how to report them to the BBB but because they hide their website behind WhoIsGuard, their real business contact is hidden from consumers. The BBB requires a physical address to file a report with them.
Do not use.
This report was posted on Ripoff Report on 12/04/2012 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwtintcentercom/internet/tintcentercom-tintcentercom-took-product-money-and-FedEx-refund-Internet-977902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.