- Report: #831387
Report - Rebuttal - Arbitrate
Complaint Review: www.uspassportonline.com
www.uspassportonline.com3309 Northlake blvd., Ste# 102, Internet United States of America
uspassportonline.com Sylvania:- supervisor of this company is one super mean woman to handle business. First time I applied for this thinking I will get confirmation option after entering credit card detail but they charged I called and emailed immediately to cancel and requested again by mail mail, Internet
*General Comment: Deceptive online forms They got me too!
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Finally one day I called very strictly to ask where is my money they said they will charge $45 even when cancel request was made just after applying for their service and they said they will refund my money within a week or so.
I suspected that they may again stop taking action so I asked them to not cancel and I asked for all the directions for sending all my documents back to them.
they send a list and I was not having travel itinary for new passport they said it's okay and asked to go some acceptance agency and get done the paper work. I got no appoitments beacuse of holiday seasons in any passport office near my area and I called them back why i need to do all this even after paying you so much etc etc. No satisfactory answer but my money was stuck with them so I wanted to use it. They suggested me to go to Middlesex passport office.
I went their with my husband and my newborn for whom I needed passport and passport official denied to us ethat service and told us clearly they do not do that. Am I left with any option? No she suggested pay $ 20 extra and expediate your passport service and get it in less time than they can. She also explained that I do not need them.
I got my passport and I kepy emailing them for my cancellation as passport official did not agreed to the direction they gave me. Now they said they will not refund my money at all. WTF They harrased me so many times and whever I email they say call them and then they hung up on me 3 times. I am tired plz help.
This report was posted on Ripoff Report on 01/30/2012 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwuspassportonlinecom/internet/uspassportonlinecom-Sylvania-supervisor-of-this-company-is-one-super-mean-woman-to-hand-831387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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