• Report: #1037640

Complaint Review: www.walmart.com

  • Submitted: Sun, March 24, 2013
  • Updated: Sun, April 14, 2013

  • Reported By: Anon — Bethany Oklahoma
www.walmart.com
Internet United States of America

www.walmart.com Account Fraud Internet

*Consumer Comment: Same here

*Consumer Comment: WalMart problems

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I woke up on Sunday morning to find an email confirmation in my inbox from walmart.com, thanking me for my order. The email came through at 1:39 am, when I was asleep. I knew something was seriously wrong, because the last thing I purchased from walmart.com was a pair of pants weeks ago, which I received. I opened the confirmation and the following had been ordered: D-Link Whole Home Router- $89.00, 2 Year Replacement Plan for router ($9.00), and Just 4 You Walmart eGift Card ($200.00). All items were charged to the Visa debit card linked to my account for a total of $307.54. The transaction went through and the funds were deducted from my bank account.

I immediately called my bank's hotline and cancelled the card, printed the confirmation, and went to the police station to file a report. After that, I began doing some research online and found out I wasn't the only victim of walmart.com fraud. In fact, there are many, many others. I have found hundreds of stories from people with very similar or identical stories. And I believe that Walmart knows about this and is doing nothing to protect it's customers. I very much believe that this is either a security vulnerability that leaves walmart.com open to attacks from hackers, or it is an inside job. Let me tell you why. I use this card on a very limited number of online sites. Mostly bill pay and Amazon.com. I have been doing this for years and never had an issue. A few weeks after I make a purchase on walmart.com and it stores my card info, my account is compromised and my bank account drained. Also, I used a unique password for this walmart.com account. The perp used my walmart.com login and unique password, along with my billing and shipping address to make the fraudulent purchase.

Also, I believe this is a sophisticated crime ring carrying out these attacks. They have it all planned out. first, they know that Walmart.com stores payment information without your consent and doesn't require security codes to be entered. Second, Walmart.com charges your form of payment immediately, as opposed to waiting until the item ships, unlike most retailers. Third, the perp added a router with protection plan (legitimate items) to avoid Walmart's fraud flags going up on the transaction. The real prize for the perp was those sneaky egift certificates, which they had sent to some yahoo email account. Just the fact that they added the decoy items, make me highly suspicious that Walmart knows about this fraud. And last, they made the purchase in the middle of the night while I was sleeping, so that I would not get the email notification from Walmart until hours later.

In my honest opinion, a major investigation needs to be launched into this fraud that is occurring on a large scale on walmart.com. And I believe a lawsuit is definitely not out of the question. My advice? Do not shop on walmart.com, and if you do, call walmart customer service and have them remove your stored payment information from their records.

This report was posted on Ripoff Report on 03/24/2013 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/wwwwalmartcom/internet/wwwwalmartcom-Account-Fraud-Internet-1037640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Same here

AUTHOR: Jr1010 - ()

The same scenario happened to me.  I called Walmart and they did nothing to help.  I had to file a dispute through my credit card company.  It has to be an inside job.
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#2 Consumer Comment

WalMart problems

AUTHOR: Stuart - ()

I have experienced this personally. When an e-mail was received by me from Walmart.com saying I purchased an Iphone for $900 I immediately went to the account and found that someone had attempted purchases several times and the last attempt had been successful.  I was able to cancel the order online and received the refund promptly.  I deleted all credit card information and changed my password.  Also I took the additional step of notifying my bank and having my credit card cancelled as I had just purchased items from Wal-mart the day before.  

About one week later I received several e-mails notifying me of multiple purchases of the same item on Walmart.com.  Logging in to the account I found that indeed there were multiple purchases that could not be cancelled but, here is where it really starts to get weird, the hackers had entered a credit card of another person on my account and made the purchases.  

This would indicate that these hackers have access to valid credit card numbers and are then using hacked accounts to make purchases.  Unfortunately Walmart has a lax policy on passwords and limits the length to 11 characters so you cannot have a really strong password.

I have changed my password to as strong a password is possible with 11 characters and will wait to see if they break in again.  I did take the step of deleting the credit card information to at least try to protect the person being scammed.

I have notified Walmart both times by e-mail with no response from their customer service.
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