• Report: #448274

Complaint Review: XM Brands LLC Regimex Advanced and Acai XM

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  • Submitted: Sat, May 02, 2009
  • Updated: Tue, May 05, 2009

  • Reported By:San Francisco California
XM Brands LLC Regimex Advanced and Acai XM
3609 North 29th Avenue Hollywood, Florida U.S.A.

XM Brands LLC Regimex Advanced and Acai XM Scam - $140.97 Unauthorized Charge Hollywood Florida

*Author of original report: More Riggamoroll

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I received an email at work a couple of weeks ago regarding Regimex Advanced and Acai XM dietary supplements. While I'm not one to respond to these things, for some reason, this sounded good and I figured, why not? The only charge they indicated was $4.95 for shipping and that the supplements would be free as a sample. There was nothing indicating that I needed to continue ordering, nothing like that.

I received the product in an envelope and there was only a packing slip included, no return address, nothing on the company, or even an option to order more. The $4.95 shipping was taken off my card. However, there was an "authorization" for a little over $50.00 was taken off my bank card by XM Labs LLC. The authorization did expire and I thought maybe it was something to do with processing. No big deal so long as it was returned to my card.

Now last night I got another "authorization" on my card from XM Labs LLC for $140.97. Then I read here that there were two other people who went through similar experiences. Because of this, I need to obtain a new bank card with a different number and I hope that the $140.97 authorization expires like the last one did.

I plan on calling XM Labs first thing in the morning and will keep calling them until I speak with someone who can explain this.

This is ridiculous!

Mark
San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 05/02/2009 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/XM-Brands-LLC-Regimex-Advanced-and-Acai-XM/Hollywood-Florida-33020/XM-Brands-LLC-Regimex-Advanced-and-Acai-XM-Scam-14097-Unauthorized-Charge-Hollywood-Fl-448274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

More Riggamoroll

AUTHOR: Mark sf - (U.S.A.)

So the charge did go through on my card, but now it shows as $139.97. I called XM Labs and was on hold for 10 minutes and then I spoke with someone there named Robert who told me when I signed up for the free sample that I was agreeing to be on some auto-ship program which they do not clearly point out this rule.

The guy directed me to a web address so I could cancel my "subscription" and I filled out the form and after submitting it, a page came up that said Thank You and that a CSR would email me a confirmation for my records. This was yesterday morning. I still have yet to receive that email confirmation.

Meanwhile, I am withdrawing remaining funds from my card and have to report my card stolen so I can receive a new card with a new card number. Why is this? Because when cancelling my "subscription" with XM Labs, they state that they take chargebacks seriously and that anyone who does a chargeback (meaning a dispute for the charge), their name would be placed into a credit card fraud database along with the card number. I can't believe what a hassle this all is! NEVER DO BUSINESS WITH THEM!
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