• Report: #520771

Complaint Review: xm radio

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  • Submitted: Fri, November 06, 2009
  • Updated: Fri, November 06, 2009

  • Reported By: J — Belleville Illinois Virgin Islands (US)
xm radio
Internet, Illinois United States of America

xm radio let the contract run out, know they are trying to charge fee for not telling them I cancelled the service. You would think they would know when you dont send money in you cancelled service. Internet, Illinois

*Consumer Comment: Not saying it is a good policy...but..

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Did not renew service for xm radio. Now they say there is a fee for not telling them to turn service off. Thought that was clear when I didnt send money in to keep going. They say there was a verbal agreement u had to call to cancel, sounds like a scam to me.

This report was posted on Ripoff Report on 11/06/2009 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/xm-radio/Internet-Illinois-/xm-radio-let-the-contract-run-out-know-they-are-trying-to-charge-fee-for-not-telling-the-520771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not saying it is a good policy...but..

AUTHOR: Ronny g - (USA)

Most subscription based services and products do not just automatically assume you canceled just because you stop sending payment. And to think about it...what if the customer was simply late with the payment and XM automatically canceled it? Then they would have complaints about re-activation fees and "why was I canceled?" etc.

Since they are a for profit business and have intent on keeping subscribers...they will auto renew. If you go to XM radio on-line website..it states the cancellation policy and procedure....

How do I cancel my account?
If you have the standalone XM Radio Online account, you can cancel it by signing in at http://listen.xmradio.com and clicking on "Manage Your Account." Then, clink on "Change Billing Info" and you'll find a link to cancel service. XM Satellite Radio customers must call XM Listener Care at 1-800-XM-RADIO (1-800-967-2346) to cancel. If you have a free trial account, there is no need to cancel -- it will become inactive when your trial period is over.

So although the policy to you seems like a scam..XM did not hide anything in small print. Do I agree with this policy? No, not really..I think a better form of customer service would be to contact the customer when the subscription is near end..not only to ask if you would like to re-new..but to let you know of any specials..offers..updates and news..now that makes business sense. But this is the way they do it so you were not scammed really..but simply subject to a policy designed to auto renew..it's not uncommon.



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