ED Magedson – Founder
Xtreme HCA7211 E. Southern Avenue #111 Mesa, Arizona USA
Xtreme HCA Superior Distribution/AZCHealthconnect Xtreme HCA Superior Distribution/AZCHealthconnect is a BIG Time ripoff and scammer!!!! Mesa Arizona
I agreed ONLINE to pay the $5.34 for a 30 day trial period. Well when I got another package in the mail from the same shipping address (not even a month later) I did not open the package, I just automatically called the Customer Service number (888-534-3598) and was told that I was informed online that I had to call back within 15 days to cancel any future orders. So, they charged my credit card $99.90. I proceeded to tell them that I did not want to receive any more of their products and I certainly did not authorize a charge to my credit card. They said that was the rules (that were never online nor on my order form from the trial offer). I said I wanted to talk to a manager. She told me there was no manager and that she was the only one who could handle the situation. I kept insisting and she put another woman on the line who repeated exactly what the other woman said. She said that she was one of the managers (Sheena) and the only thing she could do for me is take $25 off my charge and cancel my account. But I was not satisfied with only $25 taken off. I told her again that I wanted to send their product back and they needed to refund me my money back. I read to her what the invoice said, “ALL RETURNS REQUIRE A RETURNED MERCHANDISE ATHORIZATION (RMA) NUMBER. PLEASE CALL THE CUSTOMER SERVICE NUMBER FOUND ON YOUR ORDER CONFIRMATION EMAIL FOR RETURNS.” She hung up on me after less than 5 minutes after stating that would be the case if they sent you the wrong product. And this was supposed to be a professional in a managerial position. So, I called the number on the Xtreme HCA bottle (888-991-6968) and was told the exact same thing by a guy named Joe. They won't do the right thing and even return the product for a refund. I was definitely lied to. The company rips you off and takes your money without providing the satisfaction guarantee they supposedly say they offer. I am very unhappy about the way Xtreme HCA does NOT take care of their customers. They are all like robots saying the same thing verbatim. They only have a distribution address and not a product address. Horrible Company! Horrible Customer Service! I am a disabled retired widow and I want my money back!
This report was posted on Ripoff Report on 07/22/2013 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Xtreme-HCA/Mesa-Arizona-85209/Xtreme-HCA-Superior-DistributionAZCHealthconnect-Xtreme-HCA-Superior-DistributionAZCHea-1069105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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