• Report: #1101775

Complaint Review: Yates GMC

  • Submitted: Sat, November 23, 2013
  • Updated: Sat, November 23, 2013

  • Reported By: Mel S — Surprise Arizona
Yates GMC
13845 W Test Drive goodyear, Arizona USA

Yates GMC Misrepresentation goodyear Arizona

*Consumer Comment: The Blind Leading The Blind

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My elderly mother wanted to purchase a vehicle with a towing package for her small trailer.  She specifically stated her needs and requested that they show her these types of autos.  Ultimately, we were shown a pre-owned vehicle and were told by two sales individuals that it had a "factory installed" towing package.  In addition, we were walked over to a sales poster that shows a towing package on a “the vehicle” and what is installed with it, i.e., cooling package, etc.   Unfortunately, we did not know they were showing us a different vehicle.  We were assured several times that the vehicle had the package so she purchased the vehicle.  The towing issues was not a casual conversation, we spoke about it several times.  Two weeks later, we discovered that it did not have the towing package.  She then called Yates Pontiac and they denied stating that to her.  I can tell you that this was a conversation that she had with them several times during the buying process, but their interest was in the sale and not the need of the individual.  I subsequently spoke with the General Manager, Tyler Yates who apologized to me, but in a later call to my mother, he was less than sympathetic and stated "circumstances happen". This type of sales experience is exactly why car dealers have a bad name.  Shame on Yates Pontiac for taking advantage of an elderly woman and just be sure that if you do business with them, you read the fine print and make them prove to you that what you are buying is the vehicle that they represent.

We understand that there is nothing that they can do at this point as the car has been purchases, cash by the way, and all we want is to make the public aware to be cautious when doing business with this company.


This report was posted on Ripoff Report on 11/23/2013 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yates-GMC/goodyear-Arizona-85338/Yates-GMC-Misrepresentation-goodyear-Arizona-1101775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

The Blind Leading The Blind

AUTHOR: Jim - ()

So then, you went with your mother to buy a used car with a towing package.  Since this is an option she wanted, did YOU know what to look for on the exact car you looked at which she purchased?  Did you VERIFY the extra components were actually installed?  If you don't know what they are, did you consider doing the research so you could learn what that package includes?  If not, did you bring somebody along with you who does know these matters? 

As the FINAL defensive line in the transaction, it is up to the purchaser to know exactly what they are buying.  Did you even read the contractual documents including the bill of sale?  Should the dealer have told you the package was on the car if it wasn't or if they didn't even know?  Of course not.  However, the car business is not exactly a shining example of honesty and integrity.  That's why people need to be SMART CONSUMERS.  No, I don't work for them or any car dealer! 

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