• Report: #838842

Complaint Review: yellowbook

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  • Submitted: Tue, February 14, 2012
  • Updated: Tue, February 14, 2012

  • Reported By: Eiling — Sterling Virginia U.S.A.
yellowbook
Internet United States of America

yellowbook Poor service, wrong information, refuse make correction, bad overall experience Internet, Internet

*UPDATE Employee: How Can We Help?

*Consumer Comment: Yellowbook scam

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Poor service,  wrong information, refuse make correction, bad overall experience I signed up for the service in  June 2011 for one year for my small business in Northern Virginia.   When the  service started, I realize the information was incorrect. After repeat request for correction,  no one ever response to me.  I filed a BBB report on them  in November and got a call from  Keisha Smith Executive Services Specialist Yellowbook KOP Customer Service Department
 
She offered  taking two month off the  contract that should have been ratified  ( since  they never deliver the service  based on the term of the contract.  Be very careful what you sign, with  a large company like this, they took advantage of small business like ours and think you do not have the financial power  and time to fight with them, but if  we continue post our viewpoint,  we can run them out of business. I will never use Yellowbook again, and I want to warn you,  when you approached by Yellowbook---be very careful.
 

This report was posted on Ripoff Report on 02/14/2012 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/yellowbook/internet/yellowbook-Poor-service-wrong-information-refuse-make-correction-bad-overall-experien-838842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

How Can We Help?

AUTHOR: Hibu - ()

We're sorry that you've had a poor experience with our service - we'd really appreciate the opportunity to find out more about the issues that you have had. Would you mind emailing us at CS.Escalations@hibu.com including your full name, account number and contact telephone number so that one of our Customer Service Representatives can get in touch?
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#2 Consumer Comment

Yellowbook scam

AUTHOR: Dinogo - ()

Hi!

please visit https://www.facebook.com/YellowbookScam

we have to stop this company from cheating and stealing .....

like us on facebook and please tell your story there also so we can start a real change!
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