- Report: #1068845
Report - Rebuttal - Arbitrate
Complaint Review: yes air conditioning and plumbing
yes air conditioning and plumbing6275 S. Pioneer Way las vegas, Nevada USA
yes air conditioning and plumbing Bait and switch price gouging las vegas Nevada
*Consumer Comment: You are as smart as a bag of rocks
*Author of original report: REALLY????
*Consumer Comment: What's the real story?
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Last week my air conditioner went out. I am a mobile HVAC technician and have worked on 40 ton units so I know my way around troubleshooting, so I did a quick check and found the condensor fan inoperative. I am working alot and don't have the time to repair myself so I enlisted the assistance of yes for repair, and informed them of exactly what the problem was and even provided the make model and year of the unit. I was informed that there was a 79 dollar come out fee, which I thought was ok, as usually if you elect repairs that comess off the bill.
The technician showed up late, and tried to pressure my wife into a 8,000 unit replacement. Thankfully she was able to get a hold of me on the phone and I told her no, just replace the fan motor. 700.00 later it was fixed.
Later I good friend of mine who works for another air conditiioning place looked at the unit with me, and told me that the unit was fine, and his company would charge only 300 for that job.
My wife called yes to ask why the service evalutation fee was still there after spending so much money on a repair, they told here there was nothing they could do about it. This is not right and goes against industry standards. She also found a 50 coupon on the website afterwards and asked why she was not made aware of it, Yes told her that they send out flyers and there was also nothing they could do about it.
I am very dissatisfied with yes, they gouged me with inflated prices, and tried to pressure my wife who doesnt know much about air conditining into a expensive repair that wasnt' necesarry.
This report was posted on Ripoff Report on 07/21/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/yes-air-conditioning-and-plumbing/las-vegas-Nevada-89113/yes-air-conditioning-and-plumbing-Bait-and-switch-price-gouging-las-vegas-Nevada-1068845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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