• Report: #879170

Complaint Review: yodle

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  • Submitted: Mon, May 07, 2012
  • Updated: Tue, September 04, 2012

  • Reported By: krisnowicki — Florida United States of America
yodle
Internet United States of America

yodle Pay Per Click and SEO scam Internet

*Consumer Comment: Strike back at Yodle if you are ripped off!

*UPDATE Employee: Yodle Response

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The promised the moon. We were promised 30-40 leads a month, but got between 10-12. They changed our places page and tried to take credit for traffic they have nothing to do with. When I called to speak with them about performance, kept asking for more time saying" we can ramp things up" or pull some "aggressive maneuvers".  They promised a $500 refund every month after 3 months if they could not return 36 new client calls each month. But, they count total calls. So when they changed our places page and put their phone number on it. We had people already working with us calling, and they would count this towards the 36 new clients. 

Finally, when we parted ways, they told us "that breaking even is considered a win for us" and asked if we would stay if they could promise 10-15 calls a month. 

But in the end, we spent $1,600.00 a month a received  26 calls in three months from new leads. 

Bait and Switch beware. 

This report was posted on Ripoff Report on 05/07/2012 06:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/yodle/internet/yodle-Pay-Per-Click-and-SEO-scam-Internet-879170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Strike back at Yodle if you are ripped off!

AUTHOR: getback - (United States of America)

You can strike back at Yodle if you have been wronged and they have acted in the ways stated on this board- which are violations of Google Partners and without a relationship with Google Yodle will be hurting. I am very serious here these steps below can really have a strong BITE so use them if you have been legitimately wronged and it will hurt them.

Here is the best way to get these guys thrown off google

Go to this link for a Google complaint  http://support.google.com/adwords/bin/request.py?&contact_type=gap_complaint

1. Make a third party adwords complaint telling Google they misrepresented themselves as being part of Google. This is a BIG no no and will get Googles attention and may get you some satisfaction (refund if you are owned etc) On the complaint form specify that this company told you they were GOOGLE when they called (if that is what you feel has happened) On the complaint form let Google know you have complained (see below) to the BBB and attorney generals office http://support.google.com/adwords/bin/request.py?&contact_type=gap_complaint

ALSO make a similar complaint if you were not shown EXACTLY what Yodle paid for those links from Google and if your local listing has been HIJACKED with a different number put on them.

It is a violation of Google Partner policy to charge you for calls for sign ups from things that you should be getting free like local listings and map listings.
2. Make a complaint to the bbb (bbb.org) about Yodle if you have been wronged.
3. Make a complaint to the Attorney General in Your state AND New York where Yodle is located
4. Make a complaint to the Federal Trade Commision and dispute the charge if they fraudulently charged their card.

It is most important that you fill out the Google Form and also Yodle MUST SHOW you how much THEY PAY FOR CLICKS-- if they do not Yodle is in violation of Google Policies and this will get you the relief you need Stop letting these guys ruin and take advantage of small businesses
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#2 UPDATE Employee

Yodle Response

AUTHOR: Radley - (United States of America)

Hi Kris my name is Radley Moss and I am the Director of Corporate Communications at Yodle. I saw your complaint and want to let you know that a member of our client services team is going to follow up with you to address your concerns. I am disappointed to read about your frustrations and hope that they can be resolved after we talk through all of them with you. Please also feel free to directly reach out to me at any point at either rmoss@yodle.com or 212-542-5449.
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