• Report: #1086685

Complaint Review: Yodle

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  • Submitted: Mon, September 23, 2013
  • Updated: Mon, September 23, 2013

  • Reported By: bethany — washington Pennsylvania
Yodle
50 W 23rd Street New York City, New York USA

Yodle stole money New York City New York

*UPDATE Employee: Please Call Us to Rectify This Issue

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To Whom This May Concern:

Hello, my name is Bethany. My husband, Andrew and I own a wedding videography company located in Washington, PA. This is our first year so we are trying our best to get our name out there and do as much adverting as possible.

Three months ago, Andrew and I hired Yodle to help market and adverstise our company. We signed a three month agreement/contract with Yodle. The representative told us that we do not have to renew three months later if we do not get bookings. In the 3 months that we hired Yodle, we have not had any new business from clients, received many unrelated and unwanted phone calls, and had no control over how our business was being advertised. We were in no way looking to renew our agreement with Yodle once the three month agreement was up. In fact, we were pretty upset on how much we spent on Yodle. On September 16th, we saw that Yodle took out $599. [continued below]....

.....53 from our bank account without telling us. They also decided to renew our contract without our permission. When we called them they refused to refund us the money and stated that it was "in the fine print of the contract" that they are allowed to take money out. We are extremely upset as we are a new company and have little money to start out with. 

My questions to you are: Is it illegal to take out money from the client's business bank account without telling the client first? Is it illegal for Yodle to renew the contract without telling us? 

 

Thank you so much for your time, it is greatly appreciated!

 

Sincerely,

Bethany D'Amico


This report was posted on Ripoff Report on 09/23/2013 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yodle/New-York-City-New-York-10010/Yodle-stole-money-New-York-City-New-York-1086685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Please Call Us to Rectify This Issue

AUTHOR: J. Teer - ()

Hi Bethany – This is Jasmine Teer from Yodle’s communications team. Please contact me directly at (212) 542-5403 or at jteer@yodle.com. I will look into this matter and help get things straightened out. Best regards.

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