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Report: #1326312

Complaint Review: You Fit Lockwood Ridge - Sarasota Florida

  • Submitted:
  • Updated:
  • Reported By: Bob K — University Park Florida USA
  • Author Confirmed What's this?
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  • You Fit Lockwood Ridge 6198 Lockwood Ridge Rd, Sarasota, Florida USA

You Fit Lockwood Ridge Mandatory Fee to Cancel Membership? Sarasota Florida

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My wife and I have not used the Lockwood Ridge membership for over 2 months due to poor attitude of staff. I have not been pleased at all with the lack of customer service from the staff. When we joined, I asked if someone could walk me through the equipment which I didn't understand and tell me how it works and which ones to use for what I wanted. The lady selling us the membership said of course we will. A monh later a You Fit staff person took an hour explaining to me how I could use a trainer and it would only cost $1,000 to $4000 a year which wasn't what I asked for. I again explained what I wanted. All the younf instructor did then was walk over to a machine, point at the very small printed instructions and said. it's all there and he walked away. That's a bad attitude for a staff person and I haven't erturned since. I went in on Aug. 31, 2016 to terminate my wifes and my membership and gave him our passes. The clerk said you both have to pay a termination fee in order to terminate your membership. He said after you joined they sent an email explaining the costs. There was no explanation given on canceling when we joined or I wouldn't have joined. My wife and I refuse to pay a termination fee which is nothing but a rip off.

This report was posted on Ripoff Report on 09/04/2016 06:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/you-fit-lockwood-ridge/sarasota-florida-34243/you-fit-lockwood-ridge-mandatory-fee-to-cancel-membership-sarasota-florida-1326312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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