- Report: #1171204
Report - Rebuttal - Arbitrate
Complaint Review: Youfit
Youfit13891 W Hillsborough Ave Tampa, Florida USA
Youfit never resolved past issue. ripoff. charged me more! Tampa Florida
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Awhile back I received a charge 01/29 360.00 ABC FINANCIAL CLUBCHARGE for a Trainer fee. However I hadn't been using a trainer for MONTHS. I had the trainer cancelled months prior, and never received a bill, until January 29th. I went into my local youfit and requested a refund and after a lot of back and forth nothing ever got resolved. They told me that someone must have frozen my account when I asked to cancel with my trainer. Why would you freeze it?!!!! I immediately went and Closed my bank account because I was furious about this, and still want my refund for something I had canceled months prior and NEVER was charged for until one random month. Now to top it all off, I get a letter in the mail today saying I owe 192 dollars in back fees for monthly charges that never went into effect?! The only thing I can think of is, that when I closed my account, I mistakingly didn't transfer my monthly subscription to a new bank account. But how can it be 192 dollars?! When it was only a few months ago. This is absolutely ridiculous! I never received a letter in the mail notifying me about this issue. Nothing. I've called several times and emailed their corporate office complaining. Have yet to get a response or call back! Essentially I first get charged $360 for a trainer fee that I hadn't used in MONTHS, and then get charged 192 dollars in monthly fee charges. Which I HAD to close my bank account in fear of being CHARGED AGAIN. When I was told the trainer was cancelled months prior and never got a charge until randomly one DAY. I've spoken to the manager several times at my local youfit and never got anything resolved. I have no idea what to do now. I want it resolved, and immediately cancel my membership.
This report was posted on Ripoff Report on 08/20/2014 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Youfit/Tampa-Florida-33635/Youfit-never-resolved-past-issue-ripoff-charged-me-more-Tampa-Florida-1171204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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