- Report: #1108353
Report - Rebuttal - Arbitrate
Complaint Review: Young Explorers
Young ExplorersP.O. Box 3338, Chelmsford, MA Chelmsford, Massachusetts USA
Young Explorers Young Explorer's Creative Educational Products Placed order for Christmas on 12/06/13, called on 12/19/13 and was told that 2 items were on back order, and that they had a problem with my address. They had my email, phone, total address, and had not notified me of any problem. Now they say that I will not receive the order until after Christmas, unless I want to pay expedited FedX 2 day for $30 more. What about their claim to guarantee satisfaction, plus they had also guaranteed to get the order to me before Christmas if ordered before 12/08? Chelmsford Massachusetts
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This company is supposed to be a first class provider of educational toys. They claim NO-NONSENSE GUANRANTEE: if for any reason you are not satisfied with the product, return it for a prompt and courteous exchange, credit, or refund of the merchandise price. I guess that is the c***k in the guarantee. First you need to receive the merchandise. I was sent an email from YoungExplorers.com guaranteeing that an order placed before 12/08 would indeed arrive before Christmas, and on 12/06, I placed an order for seven items at a total of$221.65, with a $19.95 charge for shipping and handling. I received an email stating that they had received the order. On 12/19, since I had not received the order, or any correspondence about the order, I called the customer service number. This started as an automated service, yes, the order was confirmed, yes, they were working on it, etc. so I requested a representative and started to dispair, the phone would not let me go to an agent, instead it went on a loop, but after about 30 minutes a human being came to help. Yes, they did have my order but two items were on backorder - no problem, send them later but why have I not received the rest? Well, they were having a problem with my address: but UPS and FedX do not have a problem with my address, so why had they not notified me? No Answer, except to say that if I still wanted the other items before Christmas, then I would have to pay an additional $30 dollars, on top of the $19.95 already paid, in order to have it ship FedX 2 day!!!! This is outrageous!!! They had promised to get the order to me before Christmas if ordered before 12/08, so I ordered 12/06 and they acknowledged receipt of the order on 12/06, BUT NOW, I CANNOT GET THE ITEMS WITHOUT PAYING ANOTHER $30?!!?!?!?! I will never order from them or their affiliates ever again, and will tell the grandkids why they are getting money instead of gifts.
This report was posted on Ripoff Report on 12/19/2013 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Young-Explorers/Chelmsford-Massachusetts-01824-0938/Young-Explorers-Young-Explorers-Creative-Educational-Products-Placed-order-for-Christmas-1108353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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