- Report: #1057581
Report - Rebuttal - Arbitrate
Complaint Review: Yowza Fitness
Yowza Fitness7916 Drew Circle Suite #7 Ft. Myers , Florida USA
Yowza Fitness Warranty and Repair Issues Ft. Myers Florida
*UPDATE Employee: Treadmill Support
*Author of original report: Yowza Keewadin treadmill service resolve
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Repair and Warranty problems
I own a Yowza Keewadin treadmill for less than 2 years since I bought it back August,2011. The unit is fine until you get problems and more problems on the procedures for Yowza to service the unit. My treadmill's walking deck is slippy and I did adjust it based on Yowza tech service online but that still did not resolve the problem. They wanted me to upload and video tape it but it is difficult to show that. I did do this but they still did not honor the service. I ended up spending $120 for a certified Yowza tech here to check it out. He tells me that it needs a new deck and walking belt because it is worn down. I contacted the Yowza service via email just to find out my warranty does not cover it because they claim this is normal wear and tear? I picked up my manual and did not see any quotes of exclusion about wear and tear for anyone who owns this unit. [continued below]....
lifetime on frame and drive motor
5 years on electronic parts
5 years on deck, walking belt and rollers (Which the technian state was my problem on the unit)
and 2 years in home labor (Which also should be covered)
They would not honor the warranty and I have to spend both parts and labor. If this is how you treat customers who spend $1699 plus $249 for an extended warranty I would not bother buying this unit.
This report was posted on Ripoff Report on 06/08/2013 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yowza-Fitness/Ft-Myers-Florida-33967/Yowza-Fitness-Warranty-and-Repair-Issues-Ft-Myers-Florida-1057581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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