• Report: #421132

Complaint Review: YP.com Livedeal

  • Submitted: Fri, February 06, 2009
  • Updated: Thu, May 21, 2009

  • Reported By:Edmonton Alberta
YP.com Livedeal
2490 E. Sunset Ave. Suite 101 Las Vegas, Nevada U.S.A.

YP.com Livedeal THIS COMPANY IS A TOTAL RIPOFF SCAM, STAY FAR AWAY FROM THESE GUYS!! Las Vegas Nevada

*Consumer Comment: Same Story

*Author of original report: Tell The Truth About These Con-Artists

*UPDATE EX-employee responds: Adam Ross was working to force the company to change it's policies on fulfillment and customer relations.

*Author of original report: Thanks but no Thanks!!!

*UPDATE Employee: We take these type of complaints seriously

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I received a call from Carl Thomas back in October 2007. He was your typical smooth talking telemarketer salesman. He told me everything I wanted to hear about how his company can promote my website on Googke and Yahoo and drive a lot of traffic to my website. So like a Naive fool, I agreed. He assigned Adam Ross to my account. he said that he would monitor my progress and keep me informed in a couple of months on the staus. Well 4 months have rolled by and I have not heard a word from him or anyone else from their company. Growing concerned I e-mailed Adam three times in a matter of three weeks. I got no response. So I called Carl Thomas, the guy who originally SUCKERED me into this, and he answers the phone and I identified myself, and he says I call you right back, and hangs up. This was yesterday and he has not called me back since. I have tried to call him 4 times now and I keep getting his voicemail, which I left a couple of messages asking why he hasn't returned my calls. So the bottom line here is they took two payments from my credit card totalling around $800.00. They have nothing to show me for it. So the lesson here is to not do business with these guys from this company or any other comapny that calls you and offers you the world, because in the end all you will get is misery and regeret.

Sincerely Pissed Off,

Dan
Edmonton, Alberta
Canada

This report was posted on Ripoff Report on 02/06/2009 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/YPcom-Livedeal/Las-Vegas-Nevada-89113/YPcom-Livedeal-THIS-COMPANY-IS-A-TOTAL-RIPOFF-SCAM-STAY-FAR-AWAY-FROM-THESE-GUYS-Las-V-421132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Same Story

AUTHOR: Jensperl - (U.S.A.)

I have pretty much the exact same experience. I have Filed a complaint on Ripoff Report as well. Just wanted you to know you are not alone. Thank you for sharing your story. I may not have had the guts to share mine.
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#2 Author of original report

Tell The Truth About These Con-Artists

AUTHOR: Dan Corcoran - (Canada)

Ok Adam, I read your report and I understand where your coming from. However if you know the truth about this company. You should step up and do the right thing and expose them for the real CON MEN they are, you just might save other people from being ripped off in the process. Not once in your report did you say anything about there business practises. I don't understand why you would still want to protect a bunch of scumbags like that. Do the right thing and tell the whole truth about what else goes on there and how they rip people off for a living, and feed them lies and b******** to sucker them out of money.
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#3 UPDATE EX-employee responds

Adam Ross was working to force the company to change it's policies on fulfillment and customer relations.

AUTHOR: Adam - (U.S.A.)

I am Adam Ross. The same man who was blamed for the short commings of LiveDeal.com. First, I must say that I am not surprised in the least that I would be offered up to the sacrificial alter by the managers at LiveDeal.com. Second, I will list an account of events that should clear up quite a few things.
1. I was hired to be a telesales associate for YP.com, which had just merged with LiveDeal.com, in Sept. 2008.
2. During training, the trainer left so much uncovered, I had to basically train the class for him when ever he left the room, because everyone in the class would bombard me with questions that I obviously knew the answers to before I was hired.
3. Within a matter of 1 week on the sales floor, I knew everything I needed to know about the way business was being conducted and my only option was to offer my services as a customer relations rep for the company, where no customer relations department had formally existed before for matters involving search engine marketing.
4. After an unnecessary amount of time and office politics that tasted of Kindergarten, I was offered the position if I would be willing to work for less money and I took it because there were too many clients that needed to be contacted and if I was going to make a career there I couldn't do so until there was someone in place to actually care about the customers needs and to provide follow up contact to maintain a positive and productive relationship with the company's clients.
5. Within days I was submerged in a landslide of clients that had issues needing to be addressed and though I was overwhelmed, I was comforted when I was told in the presence of Carl Thomas' manager, by the VP of sales that I would become the department head of the entire customer relations department, which would be developed by me as time and other concerns made the way for more reps to be hired and trained.
6. It became obvious that there were people in managment positions who feared the worst should any clients see any verification that there were still some growing pains to work through before the company would be running on all cylinders as they appear to be now. Their jobs would be at risk for poor management of their teams and by proxy of their team's clients.
7. After making tremendous strides and earning accolades from 99% of the sales force the time came that the company would finally start hiring customer relations reps for me to train, but then came the bitter sting of the knife in my back when I was passed over for the postion for a woman who would be fired only 1 month later.
8. Knowing that my entire time as the customer relations rep I was working 60 to 80 hours every week and that I was only being paid for the 40 or so hours that I put in at the office, (the rest was done at home) the ops mgr started seeing to it that I was compensated for my over time, but was helpless at keeping the promise made to me to be promoted.
9. How long would any of you reading this (For the sake of respect 99% of the problems and resistence I experienced has been omitted) would continue to work at a company that doesn't hold up it's promise to promote you after you dedicated your entire existence to the demands of a position that should have been and now is handled by a staff of at least 8... yes 8 people?
10. I left without notice in the same fashoin that I witnessed the company terminate employees... they let you finish your day, then they pull you into an office and tell you to get out of the building immediately and don't look back!
11. In closing, the reason there were so many messages on my phone when they finally got around to checking, is because I fielded dozens of complaint calls everyday and since collecting payments is priority number one, is it really hard to believe that they waited way to long to check my messages?
12. The managers there would serve themselves better by not blaming the obvious short commings of themselves, their teams or the entire company for that fact, on the one person who knows the truth and is willing to be a witness any time he's called.
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#4 Author of original report

Thanks but no Thanks!!!

AUTHOR: Dan Corcoran - (Canada)

Now they finally decide to try and get a hold of me after all this time. How do you explain an F rating and 92 complaints filed against your company with the BBB. 93 if you include mine as well. Bottom line here is I just want my memebership cancelled and your company is not trustworthy enough for me. You have tried to phone me and I have been ignoring your calls. Now you know how I felt when you guys completly ignored me. I'm not interested in anything you have to say. I want nothing further to do with your company whatsoever. If anyone else would like to take a chance with a company that has 93 complaints filed against them and a F rating with the BBB. Plus the other complaints on rip off report, which totals over 100 complaints, then be my guest and trust them at your own risk.

Dan
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#5 UPDATE Employee

We take these type of complaints seriously

AUTHOR: Senior Marketing Manager - (U.S.A.)

I am Carl's manager.

We take complaints of this type very seriously.

Adam Ross was one of our Customer Care representatives.
One day, he evaporated. He went home and never came back. He did not respond to our calls, texts, or emails. When we accessed his voicemail and email we were shocked at the volume of customer inquiries that he had apparently ignored.

Carl Thomas is an excellent consultant who made a mistake.

A client challenge was created for him by a failure within our organization, and he did respond quickly enough to his client's complaint.

Carl manages relationships with dozens of cleints and this is the very first time I have heard something negative

We'll take a cue from President Obama.

We screwed up. We had an employee in Customer Care who did not provide the proper care to our customers

Having said that, I'd like to reassure readers of the Ripoff Report that our company is reputable and stands by our service.

We are one of a select group of companies that are Google Certified AdWords resellers and we take our status as such very seriously as well. It is, for obvious reasons, a relationship that we cherish.


I have reviewed the performance of Dan's clicks campaign and will contact Dan from Edmonton personally and make sure that we resolve this situation to his satisfaction.

His marketing campaign was well executed, but our communication with him was not.

I'd ask any prospective clients who read this not to judge us harshly. We have well over 1000 active cleints, and it is simply not possible to please all the people all the time, though it is our corporate mission to try to do so.

If you choose to do business with us you can rest completely assured that LiveDeal will always do the right thing

Thank you.
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