- Report: #1128389
Report - Rebuttal - Arbitrate
Complaint Review: Zenni Optical
Zenni Optical448 Ignacio Blvd, Suite 332 Novato, California USA
Zenni Optical Failed to provide full refund for defective merchandise Novato California
*Consumer Comment: Zenni Optical Customer Service is the best
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have used Zenni for years, and used to rate them highly, but my recent experience with them means I will never order from them again.
I ordered a pair of glasses in January. When they arrived, there was a chip in the lens. So I returned the glasses for a "full refund". In my experience, when a company's quality control fails to the point that they deliver defective merchandise, I have never heard of one that did not refund shipping costs. However, Zenni basically called me a liar and claimed there was no crack, so they refused to refund the shipping.
Defective manufacturing is a fact of life. But a failure in quality control needs to be addressed happens. But to have a company call a (previously) loyal customer a liar is simply unconscionable. Never again will I order from Zenni, and I urge others to follow my lead.
This report was posted on Ripoff Report on 03/04/2014 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zenni-Optical/Novato-California-94949/Zenni-Optical-Failed-to-provide-full-refund-for-defective-merchandise-Novato-California-1128389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.