- Report: #1117103
Report - Rebuttal - Arbitrate
Complaint Review: ZIEBART
ZIEBART775 N.Wilson Road COLUMBUS, Ohio USA
ZIEBART Stay Away from Ziebart COLUMBUS Ohio
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To whom it may concern:
On January 14th 2014 I had a remote starter system installed on my wife's vehicle at Ziebart in Columbus Ohio. 775 N.Wilson road Columbus Ohio 43204. On that day me and my wife took a day off work (with no pay) To get this system installed on the vehicle (2012 Hyundai Elantra).
We dropped the vehicle at 8:00 in the morning and went on our way home. Around 3:30 p.m. we received a call from the manager Troy Czigans stating that the installation could not be completed on that day (strike one) due to the need of a module to by pass the factory system (which he didn't charged me for). After fumbling on the phone with family members to find someone that could help us out with transportation, we finally decided to leave the vehicle at the shop.
Although I got to say that the manager gave us a generous discount for the inconvenience (Which was well appreciated) and also the car was washed for free, If he would have done his research, this incident would've been avoided. The next day the car was ready around 12:00 pm. Just for you to understand my frustration, when I initially contacted Troy Czigans, I specifically asked him if the system was going to work with all the factory features; Doors lock-unlocked, Horn "honk-honk" confirmation, interior dome light "On" when vehicle unlocked with key fob and trunk pop open etc. To all this Troy stated that everything will work like factory. Also I stated that I wanted ALL the vehicle convenience features to function with only one remote and not to have two remotes, the factory remote and the remote starter's key fob, like I've seen in the past. With that been said, I proceeded to pick up the vehicle.
Troy Czigans gave me a crash course training on how to operate the system and I left for work. When I got home that night I proceeded to give my wife the same training on how to operate the system and when I tried the trunk "pop open" feature it didn't work! (strike two).
Just as a side note: When Troy was giving me the instructions, he said that the trunk will not pop open when the vehicle is started with the remote feature, which I totally understood very well , but he never attempted to pop opened the trunk at any time during the quick training session and to my surprise it didn't work at all.
On Thursday 16th I called back and explained the situation. Troy the manager was going to give me an appointment for Wednesday the 22nd 2014. I decided to talked to my wife about it, but before I got on the phone with her, It hit me the fact that: Why I have to wait until 6 days (AND HAVE TO TAKE ANOTHER DAY OFF WORK) to have this fixed if the job was not done Right The First Time in the first place?
5 minutes later I decided to call them back and the technician that worked on my vehicle answer the phone ( Troy the manager was not available at the moment). I explained him my situation and to my surprise! he told me that the trunk pop open feature that came from factory in the vehicle was not hooked up with the remote starter unit.
That led me to believe that Troy: either He is lying to me and wanted to make a quick sale or that he does not have communication with his employees.
The technician proceeded to explain to me why he didn't hooked up the trunk pop open feature and that there is nothing he could do.
He stated that he will have to run new wiring from the front of the vehicle all the way to the rear just to power up the trunk solenoid and that he just simply will not do that. I can understand that, but that is not the case. He just simply does not have a clue on how the installation needed to be done. My point is: Why I wasn't told that the feature was not hooked up to the remote starter unit? and also: Why this technician is telling me something that is not true? Again, nobody did the proper research.
Just remember that the system was sold to me by Troy as: all the convenience factory features will work with this unit.
I finished the conversation and hung up.
On Friday I got in touch with the remote starter's company tech support. The unit is from "Crime stoppers" and the model is : RS7-G4. I explained the situation to 2 different technician and they stated that the installer should've contacted tech support before concluding that the job could not be done.
They provided me with diagrams and instruction on how to make the system work properly which I printed and save on my computer for future reference.
The trunk pop open feature is a 20-30 min fix max. The installer at Ziebart just simply didn't want to do it or He just simply didn't know how to do it and was to prideful to call Crime stopper tech support.
I didn't make any appointment with Ziebart I just showed up today Monday Jan.20th. Troy was there by himself when I got there at 8:00am. I started to explain him the situation and he said that "they did some research and that nobody knew how to do this: (which he is lying again)
Also he offered me to reschedule to bring the vehicle tomorrow Tuesday (for what? To loose another day at work and have them tell me that they can't do the job cause the technician doesn't know how to do it?), but I stated that I couldn't bring the car tomorrow Tuesday and that: Why I had to wait if a job that was not done Right The First Time.? To his surprise I came prepared with all the wiring diagrams and installation instruction provided by Crime Stopper tech support. When I showed him my paper work He just simply said in a very unprofessional way: "I will just undo the system and give you a refund". Which I agreed upon. The irony of the whole situation is that the car was in the shop for around 20 minutes to dismantle the system which is probably the same amount of time that the technician needed to get it correctly done.
My point is That Troy Czigans didn't delivered what he promised. Also His incompetency and unprofessionalism makes me not want to do business at Ziebart ever again.
Now I asked you: How would you feel if you spend $460.00 and that you lost half of the factory features that the car came with? Just because the technician didn't know what he was doing.
Just remember: That is the reason why I went to Ziebart, because he promise me that the car was going to have these features working.
It is not as much about the dome light not coming "on" when unlocking vehicle with remote, or the "honk honk" confirmation feature when locking the doors with remote.
Yes I wanted to have the trunk feature! But Troy didn't deliver. He rather lie for a quick sale!
I understand that There is not much Ziebart corporate could do , due to the fact that these are franchise, but people like this gives your company a bad name. Not to mention I will not recommend Ziebart to anyone that I know.
For the inconvenience of having to leave the vehicle over night:
- Troy gave me a discount
- didn't charge me for the by pass module
- wash the car for free
- Of course I have not paid at this moment
On the other hand once I PAID FOR THE JOB:
- He behaved very unprofessional when I returned with my problem ( warranty)
- He lie to me on many occasions
- Now I have spliced/tapped wiring on my vehicle. ( I hope this does not cause any problems in the future)
I hope this does not happened again to any other customer.
Thank you for your time,
This report was posted on Ripoff Report on 01/20/2014 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZIEBART/COLUMBUS-Ohio-43204/ZIEBART-Stay-Away-from-Ziebart-COLUMBUS-Ohio-1117103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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