zinter net sales & consignments kyle zinter, sally zinter, kzinter@charter.net,423A Grand Ave Merrill, Wi 54452, 717-536-2916 Received $246.00 worth of completly shattered wedgewood dishes that UPS determined were packed wrong and refuses to refund. Merrill, Wisconsin

I spoke with UPS today. They verified that they decided that they are not liable for the broken dishes and that their decision has nothing to do with  the time frame or anything that I (receiver) did or didn't do. Kyle Zinter is liable for the condition of the broken dishes and refuses to take responsibility for his behavior. The information that he gives about UPS' decision is not the same information UPS gives about their decision. This qualifies as Consumer Fraud :Deceptive practices that result in financial or other losses for consumers in the course of seemingly legitimate business transactions.

I could dispute the information that you told about me in your "story" but that would be childish.  The facts are #1 You have my money and I have broken dishes #2  It was your and UPS's responsibility to assure that I recieve the dishes unbroken. Since UPS determined that it was not the fault of their company that the dishes are broken then it is your fault. #3 UPS has specific guidelines on their website instructing a shipper how to pack breakable items for shipment. #4 these dishes were not packed in compliance with UPS's requirements. #5 UPS gives nine months to complete an insurance claim. #6 I emailed the first set of photos to UPS Saturday, July 14, 2012 9:31 AM ,therefore, this claim still falls within the nine month allotted time by UPS #7 I informed you that the dishes arrived broken the day that I received them. Well within you "14 day return policy" time frame.

I would hope that you pay your consignees at the time that their consigned merchandise is sold and not pending when, and if, a claim is paid due to breakage of the item because of poor packing technique. It sounds like you are just as honest with your consignees as you are with me.

As Paul Harvey used to say and Now the Rest of the Story...   I sold and shipped these dishes to this customer in the very begining of July of this year.  The person who helps me in my store is a Retired Postal Employee with many many years and first hand knowlege of how packages are handled and how to correctly pack items.  We have sold and packed and shipped over 500 one of a kind items this year alone with 100% positive feed back rating.  My store is antiques and Consignments.  This customer contacted me in july and said she had broken dishes but NOT all of them were broken as she now indicates items were "Completly" shattered so now they are completly shattered?  Hummm. She sent me pictures of some of them perfectly fine. I notified UPS to look into this.   UPS tried and documented for over a month and numerous seperate occasions to have this customer contact them  they left phone messages on 3 different occasions.   NO Response.  I never heard another word from her either.  So the comment that i did not respond to her numerous requests is false.  she did not only not respond to UPS she fell off the face of the earth or so it seemed I never heard from her again either until recently. As I stated, I run a consignment shop where my consignees are typically paid in about 14 days after there item is sold.  I finally paid out my customer well after the 30 days and UPS told me they closed the case due to no response.  Not another word from the poster of my "rip Off Report" until it was over 4 months that the items shipped.  Only then did she contact UPS.  She tried to file a dispute with pay pal after 4 months.  They allow 45 Days.  She tried to file Bad Feedback on me but the time period of that is 60 days. Companies have Time lines for a reason.  Its not to "Rip People off"  When someone is willing to work with you you have certain responisibilities as well as deadlines. I offer a 14 day return policy in order to pay my consignees timley and I waited well beyond that time until UPS told me they got no response from this person after they did their due dilligence and closed the case the first time.    Going back to the way my items were packed There was a layer of about 7" of peanuts in bottom of package, foam padding between Each Dish, Peanuts Packed around all sides so as to not shift in the box. and peanuts capping off the top of the box.  I was present when this item was packed.  Sure the pictures posted on here are meant paint me in a bad light  but this is not the first box we have packed and items were packed as I have described above.    If this person did not care enough to respond to ups or me as requested I guess thats the the end of story.  As I stated in my title of this response to my "Rip off report" Now you know the Rest of the story.. 

The cellular foam is excellent padding, as good if not better than small bubble wrap. Unfortunately, the way it was used will result in broken dishes on a regular basis. A sheet of foam between each plate it adequate, but also needs to be wrapped around the edges of the plates and then secured with tape into a padded bundle. The picture makes the plates appear as though the were able to free slide. What was even more problematic was the dish was set directly against the corrugate wall, rather than providing atleast 3" of padding such as peanuts.

Glassware placed directly on the sides of the box will commonly be shattered under normal conditions wil all carriers. This is an example of why all carriers explain in their respective websites to not do this. Unfortunately, persons that pack that way will often blame the carrier for packing that was only suitable for personal storage.

Though I own and operate a packaging/shipping facility, I though six months was the deadline for damage claims. You are right, however, with it being nine months. For obvious reasons, we just never see a claim come up so long after the fact.

Kyle's return policy is meant for buyer's remorse, not damage in shipping. It boils down to one simple fact: His inagequate packing caused damage, yet he simply wants to keep your money for himself. In his mind you will go away when he clicks the 'X' on your message or hangs up the phone, where as the simple truth is that he is committing a theft that evidently he is comfortable with.