ED Magedson – Founder
ZipCar NYC1265 Broadway 2nd Floor New York, New York USA
ZipCar NYC Crooks, Shady Business Practices New York New York
I reserved a car on a saturday afternoon for 2 hrs. I'm usually doing this maybe twice a month. Shopping in bulk. My reservation was for 2 hrs, 7pm to 9pm. When I got the busy parking garage about 5 mins before my time starts at 7pm, the attendants were busy with others, it was only 2 of them.
I swiped my zip card at 7:18pm. I figured it would be ok, I have a short list this time. As I was shopping I realized that maybe I would need some more time so I extended my reservation another 30 mins to 9:30pm. Well I still ended up being 11 mins late. Remember though, I waited for the attendants for 18 mins to bring me my car.
I always check my statement after a couple of days because sometimes zipcar has a habit of double dipping.
What was suppose to be $45 including the extra 30 mins turns out to be $103! For a $103 I can rent a car for 2 days!! The charged me $50 late fee another $7.50. I was so pissed. Like seriously. I called customer service and the rep I talked to was nice but she said she couldn't do anything but escalate my issue. I asked her, seriously, $103 for a 2½ hr car rental.
And zipcar records show that I didn't swipe my card til 7:18pm. I explained about waiting, she couldn't do anything. I thinking they could pass on the late fee considering the busy garage. So some guy from the NY office emailed me and explained the late fees and I said I understood but can you seriously tell me you're ok with charging me $103 for a 2½ hr rental.
The guy informed me that they waived a one time late fee last year and he couldn't extend it again. This was during Hurricane Sandy and I couldn't get back into the city if I wanted to, roads were closed, down.
He refused to acknowledge that I didn't get the car on time. I told him If he wasn't going to do anything about this ridiculous charge don't bother with another response. Needless to say, I didn't hear back from him. I have been totally disgusted with them. It's like screw you, we got your money and it's nothing you can do about it..This was late August, I haven't reserved a car since then.
This report was posted on Ripoff Report on 11/16/2013 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZipCar-NYC/New-York-New-York-10001/ZipCar-NYC-Crooks-Shady-Business-Practices-New-York-New-York-1099968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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