- Report: #1081314
Report - Rebuttal - Arbitrate
Complaint Review: Zipcloud
ZipcloudUnit 6, Fulcrum 2, Solent Way, Whiteley, PO15 7FN Whiteley, Select State/Province United Kingdom
Zipcloud Pay, pay, pay for unlimited usage and for upgrades - then disconnected without explanation and refund Whiteley United Kingdom
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Very poor experience in the end. Had unlimited storage for a while. Then kept changing the offer slightly so i had to pay upgrades for things that were initially free - which i did. After paying for speedy backups, backup of videos, unlimited data storage etc, etc etc. it was working fine for a while.
Out of a sudden their "legal department" contacted me - claiming "Your account has been flagged this means we will no longer be able to have you on our personal user platform". No further explanation was given - except "We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place."
Now they are threatinging me to change to a business plan or to disconnect me AND delete all my files (within 30 days) telling me i violates their fair use policy (i use 600gb mostly photos). Due to instruciton given by their support my computer appears twice - so i use 1.2TB of data. Thier support assured me all is fine (i have unlimited storage).
Asking why they think i did it - no answer?
Asking if i would get a refund for the period already paid - no answer. Only answer is quoted below.
Asking what i could do to fix the issue (trying to cooperate): "We have to follow our Terms and Conditions, there is nothing we can now do to prevent the actions taking place."
So - initially all works fine. But once you paid all upgrades they dont give the impression to value you as a customer.
This report was posted on Ripoff Report on 09/03/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zipcloud/Whiteley-Select-StateProvince-PO15-7FN/Zipcloud-Pay-pay-pay-for-unlimited-usage-and-for-upgrades-then-disconnected-without-e-1081314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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