Zita Jewelry, LLC Waited almost 6 months for refund - charged $148.00 fee for return Las Vegas Nevada

In March of 2013 I purchased a used Ladies Rolex watch for $840.00 through an eBay auction.  The watch was rec'd and the face was a bit smaller than I like or wanted.  So I requested a refund and was told no refund was avaialble.  I proceeded to point out that in the ad it was clearly stated Return Policy: Buyer's Choice of refund or replacement within 14 days.  I returned the watch in the same condition i rec'd.

We agreed to a replacement watch with a slightly larger face.  I emailed and checked in with her every few weeks to check on the status of the replacement, I was sent photos of watches that were not the same or comparable.  After almost 6 months of this she finally agreed to a refund.

I was charged a re-stocking fee and postage (I paid approx. $20.00 for the return of the watch via insured registered mail) of $148.00.  I rec'd my check after days of excuses about surgey etc.  So ultimately it cost  me $168.00 for nothing.

I think charging me $148.00 after we agreed to work this out and I gave her almost 6 months to locate a watch is a HUGE rip-off.  She had my money and the watch for months.  

Do not do business with someone who rips you off.  I worked with her for almost 6 months and the re-stocking fee was not mentioned.  It is her policy, she did not say that she would charge me if she could not find a replacement.  I could see if she had refunded my money right away, but I waited for almost 6 months for a watch.

I guess she found a away to charge money for watches and basically sell them twice.