- Report: #1090148
Report - Rebuttal - Arbitrate
Complaint Review: Zodiac Pool Systems
Zodiac Pool Systems2620 Commerce Way Vista, California USA
Zodiac Pool Systems SCAM!!Questionable Warranty Protection...You have to pay one of their pool sub-contractors Vista California
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1. Pool pump was replaced in March, 2013 by an electrician.
2. Electrician came out when I called about the whining noise, said it was probably a bad bearing in the pump, and to call the manufacturer.
3. Manufacturer warranty states One Year from installation...
4. I have called six times over the course of the last three weeks, to report the Problem: pool pump has a loud whining noise while running.
5. Here is the synopsis of what happened when I called their 1-800 Helpless Line:
The first person would only transfer me to technical support, who hung up after I described my issue. I called back, and got another person who gave me a number of a local company who handles their warranty service. I thought maybe I can get it fixed!
Only thing is... the pool company they gave me (Riviera Pools of Dallas) wanted to charge me $135 pump service, $36 service call to come out and inspect my pump. If the pump had to be replaced, that would be the total charge. I asked them why they charged for a service call for warranty work, and they said that was "standard policy" with Zodiac.
I called their customer service again, and again to get some assistance to be given the standard answer that they would get "someone to call me back"...
I can't believe that its standard procedure to have to pay $171 for servicing a defective pool motor, but that has been my experience.
I hope someone at Zodiac Pool Systems reads this, and does something about their questionable "customer service".
This report was posted on Ripoff Report on 10/07/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zodiac-Pool-Systems/Vista-California-92081/Zodiac-Pool-Systems-SCAMQuestionable-Warranty-ProtectionYou-have-to-pay-one-of-their-1090148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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