- Report: #1115761
Report - Rebuttal - Arbitrate
Complaint Review: Zone Alarm
Zone Alarm959 Skyway Rd, Suite 300 San Carlos, Select State/Province USA
Zone Alarm ZoneAlarm Beware of Zone Alarm !!! They charge your credit card multiple times for several years San Carlos CA
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Beware of Zone Alarm Extreme Security!!! They charge your credit card multiple times for several years after you make a purchase with them!
I had bought the Zone Alarm Extreme Security in November of 2011 for $29.95.
Then 2 weeks later, ZA charges my credit card again for $59.95 for the same product. After my call with customer service, ZA refunded me back.
In December 2012 and December 2013 ZA charged my account again for $69.95 both times.
I called Zone Alarm customer support (by the way, it's an absolute challenge to locate any phone contact information on their website) again, but ZA rejected to refund the transaction which took place in Dec 2012, arguing that the transaction was made more than a year ago.
When I made the initial purchase in November 2011 (for $29.95), ZA sent an email confirmation email and the product key. When they completed the three illegal transaction, they never generated any email confirmation/notification/thank-you-for-purchasing to purposely hide the illegal transaction on the credit card from me.
In total, I had three malicious charges to my credit credit card for over $190 in the last few years. Do not support their business!
This report was posted on Ripoff Report on 01/15/2014 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zone-Alarm/San-Carlos-Select-StateProvince-94070/Zone-Alarm-ZoneAlarm-Beware-of-Zone-Alarm-They-charge-your-credit-card-multiple-time-1115761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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