zoosk Subscription is a fraud. Cannot get the account cancelled. Cannot get a refund. BEWARE! Internet

 I signed up for Zoosk thinking it was a typical dating site.  I paid $75 only to find that I got "matches" but couldn't see profiles, send emails, or anything else without paying additional funds.  I got a message that someone was interested in me, but I couldn't see her profile, or respond to her email without paying more money.  I have belonged to several dating sites, but never encountered this!  I tried to cancel my account, but the site will not let you cancel without getting an approval to cancel.  So, I sent an email to the address indicated.  No response.  I sent a second email.  No response.  I sent an email to their legal department.  I got an email back that my request had been answered, but my account is still active and no refund.  I tried calling, but they are only open 9-5 which is when I am working, not when I'm likely to be accessing Zoosk.  I will try calling again, but I'm doubtful.  I looked up their cancellation policy which is not easy to find and it states that you need to send a letter..a letter to their office requesting a cancellation.  If they don't respond, I will have to cancel my checking account to keep them from drawing a renewal from my account.  I can't believe this is a legal operation.