- Report: #615946
Report - Rebuttal - Arbitrate
Complaint Review: zoosk
zooskAttn Billing Zoosk, Inc. 475 Sansome St 10th Floor San Francisco, California United States of America
zoosk zoosk.com Made initial purchase of $29.99 for one month membership. Zoosk upcharged my CC to $119.88, Internet San Francisco, California
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Nebraska) on April 10th, 2010 (your first clue)
On June 18th, 2010 I purchased a one month membership to Zoosk.com. I am internet savvy enough and experienced enough to make absolutely sure of what it is I was purchasing. There were three upgrade
I made absolutely certain to fill the bubble, place check mark, or fill the box of the one month membership for $29.99. Even before final submission I went back and double checked that I had placed the mark in the correct box.. "Yep, the bubble is filled for the one month membership for $29.99."
But, low and behold, I check my on line statement 24 hours later and I am being charged $119.88!!!!!!!!!!!!
I immediately called the telephone number associated with the on line transaction and got the voice mail recording stating that they don't take calls and I will be unable to speak to anyone. It said the only way is through email. I emailed them and have yet to get a response back.
Called my bank and it appears my bank is in on it to. Bank won't stop payment or refund money unless I can prove that I only wanted the one month membership.
Stay away from ZOOSK!
I used Andy's wording because it was IDENTICAL TO WHAT HAPPENED TO ME AND I LIVE IN RENO NEVADA . . . "Fleeced"
This report was posted on Ripoff Report on 06/21/2010 10:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/zoosk/San-Francisco-California-9411/zoosk-zooskcom-Made-initial-purchase-of-2999-for-one-month-membership-Zoosk-upcharged-615946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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