ugh!! I think I am offically done with RAC now. I am just tired , aggrovated and too stressed to deal with anything!! I have been a costumer for years, yes, I have been late several times on my payments, yes, but late not non payment, I mean anyone with a television knows the economy sucks right now, everyone around the world is losing everything. It is so sad. I have lost income, had my pay lowered and now am dealing with hostile IHSS (my boss) who never seems to get my timesheet in on time, and making my check never depostited on time, resulting in me being late on everything! From electric bills, to mortgage and to rent a center. however my car dealer understands , my mortgage company understands, the electric company understand, but RENT A CENTER don't??? WTF?? I mean all the companies know that yes I may be late, but I pay, I always pay, I can't fix the California budget, I can't fix when my check gets deposited but I also can't take the constant calls, and threats to come and re-po my bed and couches just because I may be 5-10 past due. I mean if they were worried about coustomer loyality in these hard times, you would think they would be a little more lieant. I have spent well over $10,000.00 at RAC and keep coming back, that is what you call a loyal coustomer right? Then why would you keep bugging them when they are late, obviously we know when we are late, obviously we too are stressed out when we are late, but really, I am just tired of the "well have to send someone over there" What? Do you see them repoing my car because I am 10 days late, that is worth over $15.000.00 Do you see them foreclosing my home because I am late? That is worth over $700,000.00? NO!! BECAUSE THEY KNOW I ALWAYS PAY EVEN IF I AM LATE SOMETIMES! I AM HONEST, I AM LOYAL AND I ALWAYS PAY!! CORRECT? YOU WOULD THINK THAT IF SOMEONE HAS SPENT OVER 10 GRAND AT YOUR COMPANY , THEY WOULD CONTINUE TO COME BACK THAT IS WHAT YOU WANT? However I can honestly say, when I do my taxes this year, I am paying off my RAC account, and I will not be back, nor will I recommend it to anyone.. I will actually make sure I stop people from going if I continue to get treated the way I am. I think making phone calls over and over again is harrasing no matter what dumb policy there is, maybe that should be changed, however unless it is a new client and they are behind severly, unless they have no prior repour with you or the company then yes, you should call them and make sure you get your payment. But I have noticed the more I buy the longer I continue to stay a coustomer, the worse the harrasement gets. I mean you can threaten me about losing your job, coming to my house, managment calling me , till you turn green, if I don't have it at the moment I don't have it, you know I will come through. However some circumstances are different with different people, not that that matters, but just sometimes you need to give a little to get a little. I don't know what more to do.. I try to be calm, and polite, I try to explain when I can, I try to do what ever I can to not become behind, but damn it, I am a good coustomer, I have reffered people, I have had the highest respect for most of the employess, but damn it anyone who lives in CA should know things are tough, tougher for the elderly and disabled, because the govenor took $$ away from them first. Well think I am terminally ill, and have four special needs children , that would make anyone who knows politics know that my family was the "STRONGEST" hit by all the cuts not by choice. We have no choose to fall behind, the Govenor took money from us, so he can buy himself fancy stuff, so he can give cash for clunkers, and stupid stuff that makes no sense. So damn it, give a person a break, be understanding, have a heart, because when it comes to coustomer service you need to understand, you need to sympathize with people who are loyals situation, you need to implement new repour. Maybe be a little morel leint with people who yes have been late, but also have spent thousands of dollars at your company. If a car dealer and a mortgage company can give you 30 days, before they start breathing down your neck maybe this company should think the same way, not for new clients, but for returning ones.
I mean I have been understanding to a point when my stuff didn't work. I lost my dreyer, because no one fixed it, they just gave me a used one and never brought mine back, my frig didn't work they didn't fix it they brought me a used one again and never brought the original back, 3 laptops didn't work and I got stuck with another used one, My 3rd couch was broke in one day I waited months to get it fixed , my bed didn't have rails and I waited for them , my dressor mirror doesn't have a screw and still don't, yet I still pay, I mean if it was a rental like a home, wouldn't you deduct from your rent for stuff that didn't work. Besides I don't really know If I paid off on the "new" items that were never brought back or if I actually got to pay less for the "used" items they replaced them with!!! So you know I mean tract records right? Like my sons PSP, battery died two months later!!! Another thing!! I just don't know how much more I can take. I am not going to attack anyone personally, I like them 90% of the time, but I don't deal well with people who are only nice when you pay!!! I too want some loyality.. Right give what you take??
Oh yeah and for the annonymouse guy who wrote in all caps. you have probably already been fired so what ever!!! I can state actual laws that totally undermine your statements, because when it comes down to it, you can have as many "rules" as you want but they still have to fall into California Laws.... so blah blah blah....
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