My boyfriend and I went to our local store to purchase a living room set and a dining room set. We had done rent to own before through rent a tire so we knew the basics of 90 days same as cash and payments, etc. So, we pick out what we want a sectional and a dinette. They deliver it a few days later. We had been told that our furniture would be brand new when we got it. I happened to be at work during the delivery but when I got home it was obvious the sectional was not new. It had scuffs and small stains and wasn't wrapped in plastic or anything. The dinette was new so I guess they get credit for that. I made numerous payments always on time, but usually before I even made it into the store on the due date I was already being called numerous times. Finally, I got to the point that I just couldn't afford it anymore so I talked to a manager and told him to come and pick up the couch but that I would keep the dinette set and continue to pay on that. When I got home that evening, they were already there loading up my couch and my DINETTE! I told them that I had already talked to the manager and I was planning on keeping the dinette but that now I no longer wanted it because he had just tossed it in his truck and it was probably scratched up by now.
A few weeks later, I was thinking about just using the money I had paid in to them to purchase a digital camera or something else cheap just so that money didn't go to waste. NOTE: When I had originally signed my contract they told me that I could always use my money paid in and put it towards other merchandise. Come to find out you can only use it for a like item which would be another living room set or another dining set. So, when I had been in the store previously they had had a deal of a cheaper living room set for $299 or $399 and so I asked them if I could put my $320 I had paid in towards a couch and the guy tells me that they don't carry anything that cheap and that all of their furniture is high-end and the cheapest is about $7-800. So, now I am screwed and they are holding my $500 paid in hostage. Oh yeah also, I saw the identical sofa that I was paying about $1200 (same as cash price) for $599 at another store. I will never do business with them again they are total scammers and just tell you whatever you want to hear to sign a deal. I was constantly being harrassed over the phone even before my due dates. They are awful people that work for an even worse company. DON'T DO BUSINESS WITH RENT A CENTER!!!!
Kayla
Phoenix, Arizona
U.S.A.
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