Report: Bank Of America,
Category: Banks
Bank Of America poor customer service ripoff played with my money caused overdraft Tampa Florida
*Consumer Comment ..Nope, Definitely not a BOA employee
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Bank Of America,
Fax:
Tampa, Florida, 33607
U.S.A.
Submitted: 12/18/2002 8:08:40 PM
Modified: 2/22/2003 2:14:33 PM
Mellisa
Tampa, FloridaI started this bank account with BOA, because I thought they were a good bank. WRONG! The Rep that sent me up didn't tell me half of the things I needed to know.
(1)Being that they hold anything you deposit for the 1st month for 30 DAYS! If its a check thats not thiers or if you deposit CASH through the ATM.
(2)Also, I was told that if you deposit before 2:oopm then it will post the same day........ Come to find out same day means Midnight that night which is really the next day!
(3) Oh and how about, when you use your check card the money is supposed to come out right then. well it does, but only to be put right back into your account if the merchant does not send in the paperwork within 24 hours! How are you supposed to know how much money you have? Its not my responsibility to make the merchants send in thier paperwork!
(4)Now my account is overdrafted and I still don't have enough money to cover the charges cuz they charged me 30$ twice for 2 transactions that were only 5$ and 10$, when I had the money in my account! But they swear I didn't.
The truth is they are a complete ripoff bank, and its made for people that have hundreds of dollars in they're account on a daily basis! they have outrageous fees, like 3 dollars every time you got the teller.
Beware of what bank you choose, and make sure you do ALL your homework!
Mellisa
Tampa, Florida
U.S.A.
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Updates & Rebuttals:
- You have to take SOME responsibility Sherri [12/18/2002 9:53:16 PM]
- Consumer Supporter Herman [2/19/2003 3:43:34 PM]
- Proud to be a B of A employee Libbie [2/21/2003 10:18:50 PM]
- Why should the consumer have to read? Robin [2/22/2003 8:56:59 AM]
- Nope, Definitely not a BOA employee Sherri [2/22/2003 12:57:51 PM]
You have to take SOME responsibility
The vast majority of banks will put items on hold for the first 30 days an account is opened. An ATM only knows it is getting a deposit and cannot differentiate between cash and check. The bank MUST make the first $100.00 of any deposit available to you and hold times can range from 2 to 10 business days. Unlike Washington Mutual, BOA does not put payroll checks on hold for more than 2 days. If you routinely bounce checks or deposit a check that bounces, then if you redeposit the check, it may be put on hold to make sure that it clears when represented.
When you use your check card, here's a tip..WRITE DOWN THE TRANSACTION as you would any other debit. That is what the little blank book called a check register is for.
99% of the banks post deposits at midnight. The ONLY exception I know of is Washington Mutual. If you go into the branch with them, your money is available immediately. Most banks have a shut off time posted and deposits made before that time get processed that night. Even though technically available at midnight, most banks computers do not 'update' until 6AM.
If you have a deposit on hold and checks come in, you are charged overdraft charges for 'uncollected funds'.
I have had BOA make an error on my account since I opened it once, and they immediately corrected it and reversed the $14 OD charge.
What you need to know is how to balance a checkbook and to be responsible for your own finances.
Submitted: 2/19/2003 3:43:34 PM
Modified: 2/19/2003 8:48:42 PM
Herman
Greenville, South CarolinaU.S.A.
Consumer Supporter
I hope Sherri isn't an employee or manager of Bank of America, because if you are you should have known by now that Bank of America does not give a flip about its customers one way or another. Bank of America doesn't even enforce its policy on unauthorized transactions, like illegal telemarketers. Bank of America rips off millions of customers everyday, so if you are looking for Bank of America's sympathy, you are in the wrong place.
Proud to be a B of A employee
If more people would READ the information that is given out when they open the account, they may not have as many problems. We open accounts according to what YOU tell us! If you are getting charged $3 when you use a teller, you are set up in an account that is supposed to be for ATM use. Read the material you are given. Don't expect US to do YOUR banking! I have worked for B of A for 6 years and I have about 100 customers you can call that will tell you how great we are. All I can say is READ the papers you were given!
Why should the consumer have to read?
Why should the customers at your scam bank have to read a tissue-paper pamphlet with print the size of ant droppings just to be able to have the privilege of trying to keep up with your lousy checking account system???
You big banks are more trouble than you are worth and everything is slanted in favor of overdraft fees for YOU! My local bank has a large sign at the drive-through window and in the lobby: CHECKS DEPOSITED BEFORE 2PM WILL BE CREDITED TO YOUR ACCOUNT TODAY. DEOSITS MADE AFTER 2PM WILL BE CREDITED BEFORE END OF BUSINESS DAY TOMORROW.
Sometimes folks will give you a bad check that has to be debited from one's account. The bank sends me a notice IMMEDIATELY that this has occurred and if it causes me to overdraft they do not levy the overdraft fee! If the OD fee is mistakenly added, they REMOVE it.
What is so hard about this? My bank offers me SERVICE; your bank offers itself a chance to get in all it's customer's pockets every chance it can! If someone gives me a bad check from your bank, that person gets charged fees and I get charged fees and you guys just grin and fill your pockets!
Nope, Definitely not a BOA employee
I am a nurse practitioner, not a bank manager or employee.
BOA has given me no problems whatsoever. I cannot say the same for other banks, in particular, Wells Fargo and Washington Mutual.
All I am saying is that people have to take some responsibility for their actions and use common sense. Other than Washington Mutual, I do not know of a single other bank that makes your money available the exact same day.
If you have a Visa/Mastercard check card and you pay for something with it, of course after authorization it will go back to your balance after 24 hours. Same thing with a regular Visa or Mastercard. Anything taken out should be written in a check register and subtracted from your balance. Again, common sense.
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