Purchased a Sony cordless phone model number SPPSS961 in June 1998. In January 1999 the phone started cutting out, breaking up. In March 1999 I contacted the Sony Electronics Customer Service 800-805-9136, they had me move the phone to a different location in the house, tried that and then they had me discharge the battery/recharge the battery. The phone still would not work properly so they had me send the phone to the repair center in Overland Park, KS. The phone was tested for intermittent trans/sending, the battery was replaced and the phone was returned to me. The phone worked fine until December 1999 and then started doing the same thing again. The phone had a one year warranty, I was not charged for the test or replacement battery. I was told that the phone was out of warranty and I would have to pay for any service/repair and parts this time. After paying $259.00 for the phone, the life expectance of the phone should have been longer than seven months. I don't think the problem was found and the replacement of the battery was just a temperary fix. I don't think they have done me right,if the phone had been repaired correctly the first time, I wouldn't be having the same problem again.