Report: HERTZ CORPORATION
Category: Auto Rentals
Hertz Auto Rental mistreat their customers
*Consumer Suggestion ..Emergency roadside assistance
HERTZ CORPORATION
Fax:
DESOTO, Texas, 75115
U.S.A.
Submitted: 11/4/2000 12:00:00 AM
Modified: 4/30/2002 12:00:00 AM
ED
Tempe, ArizonaI rented a car from Hertz in Desoto, Texas. Upon receiving the auto from the attendant, i drove away from the storefront operation and soon noticed that the inside rearview mirror vibrated excessively. Since I was several blocks away from the establishment, I used my cellular phone to call and complain about the mirror. I was told by one of the employees that they closed at 12:00pm on Saturdays. The employee further stated that if I was not pleased with the rented auto that I should drive it to Dallas Love Field and ask for a replacement.
I drove the car with with the damaged mirror to the Hertz office at Dallas Love Field whereupon the manager required that I complete a damage report. To me this was nonsense, since the car was already in that condition when I picked it up in Desota. I completed the report, received an identical auto and left with the replacement auto.
Several days later, while driving on Interstate 20 near Tuscaloosa, Alabama, the rear tire, driver's side blew out. I changed the blowout with the emergency donut in the trunk. I bought a new tire from the Sears store in Tuscaloosa. When I returned the auto, Hertz would not reimburse me for the cost of the tire. I do not like Hertz.
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Updates & Rebuttals:
- Emergency roadside assistance Sassan [4/29/2002 8:52:41 AM]
Emergency roadside assistance
I have rented cars from Hertz about 40-50 times over the past 3 years, and customer service has always been excellent. That's why I continue to rent from Hertz when I have my choice of other agencies. (Avis has been good too.)
I got a flat tire once on a Hertz rental car, after driving over some debris. I called the emergency roadside assistance number that they had printed in the rental agreement. A tow truck came out promptly, changed the tire for me, and I was on my way. I didn't have to go to Sears to buy a new tire, and in fact it didn't cost me anything.
If I bought my own tire and replaced it I wouldn't really expect them to reimburse me for it, because they probably pay a lot less for tires than consumers do. However, I agree that it would have been nice of them to 'make an exception' for the person who made this complaint... even if they weren't legally required to.
My suggest on avoiding this problem in the future is simply to call their emergency roadside assistance number and let them take care of you.
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