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Report: Toyota of Roswell and Toyota

Category: Auto Dealer Repairs

Toyota of Roswell Georgia service dept. stinks and so does Toyota's warranty

*Consumer Comment ..Great!!! can you get Toyota to buy back my sister's Tundra

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Toyota of Roswell and Toyota

Phone: 770-594-8696
Fax:

Alpharetta Hwy.
Roswell, Georgia, 30076
U.S.A.

Submitted: 5/25/2001 12:00:00 AM

Modified: 7/18/2005 5:30:51 PM

Mike

Ripoff Report Verified Safe

WARNING! Don't buy a new Tundra.They have vibration problems and Toyota of Roswell allows the service mgr, to talk to customers like they are dogs, or worse.And, if you need to talk to Toyota, you can forget it, They will not return your calls until you go to an arbitrator.Then they will make an appointment with you and not show up.

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Pulsation during braking gregg [2/28/2002 12:00:00 AM]
Refer them to the TSB chris [10/2/2002 4:26:26 PM]
For those that really have a brake problem, the TSB's should be enough to get them fixed. Tim [3/14/2003 2:37:57 PM]
The Whole Story Joel [5/15/2003 11:50:07 AM]
Great!!! can you get Toyota to buy back my sister's Tundra Roger [7/18/2005 4:05:13 PM]

Submitted: 2/28/2002 12:00:00 AM

Modified: 4/30/2002 7:32:15 AM

gregg

derry , New Hampshire

Pulsation during braking

I have a 2000 Toyota Tundra, I've been to the shop seven times for the same problem. The shop ( Toyota Autofair ) is aware of the problem but doesn't know of a fix??
They put extra large rear drums on the truck which has help some, but hasn't completly resolve the problem.
Don't buy this vehicle if you plan on stopping with a load.

Submitted: 10/2/2002 4:26:26 PM

Modified: 10/3/2002 2:09:27 AM

chris

campbell , California

Refer them to the TSB

I have experienced the same brake problems as all of you with my 2000 Toyota Tundra. However, in doing research I have found what I need to get it taken care of. This is a brake problem associated with most Tundras. Next time you go to your dealer, make sure you mention that there is a few TSB's regarding this (technical service bulletin).

When I was dealing with this, I didn't get any resolution until I mentioned this 'magic' word. The most recent one was introduced the week of 9-27-02. It consists of new calipers, pads, backing plates etc... There is also one for the rear. The buletin numbers are as follows:
Rear BR003-02
front BR004-02

These are the most recent TSB's. The old ones only replace existing parts which really isn't a fix, but rather a band aid.

I urge any and all of you to use this info as ammo against your dealer. If they say they don't know what you are talking about...they are lying. TSB's are used by Toyota to communicate problems to dealers that they might otherwise dismiss as 'normal'.

For further info and discussions about the Tundra go to www.tundrasolutions.com

Thanks,

Submitted: 3/14/2003 2:37:57 PM

Modified: 3/15/2003 2:31:44 AM

Tim

Orlando, Florida
U.S.A.

For those that really have a brake problem, the TSB's should be enough to get them fixed.

I have an '02 Tundra Access Cap with 15,000 miles on it and have had no brake problems so far. Neither have the four other people I know with Tundras ('00 through '02) with mileage up to 70,000 miles, so I have a hard time believing it applies to 'most tundras' as indicated on this site. I have read a lot about the brake problems, and have driven truck most of my life. I suspect many of the problems experienced are tire related.

The stock tires are not huge, but they are larger than most car tires. They are difficult to balance, and experience a high frequency of internal defects (brand not withstanding). Many dealers (including tire dealers) don't know that much about truck tires, and aren't proficient at diagnosing problems. Go to a good tire shop and have it checked out. I f you want a ride like a car, buy a car.

For those that really have a brake problem, the TSB's should be enough to get them fixed. Toyota has upgraded the rotor and calipers on trucks built since 9/02 (mine was built in 6/02, so I have the old type). If I do experience the problem, I'll probably upgrade to slotted rotors and high performance pads (available from several sources - check the web). The entire retrofit can be done for $200 to $300 depending on how heavy duty you go. Sorry if you're having a bad time, but i really love my Tundra!

Submitted: 5/15/2003 11:50:07 AM

Modified: 5/15/2003 11:34:09 PM

Joel

Roswell, Georgia
U.S.A.

The Whole Story

Not only am I the person who ask this customer to leave our Service Department when he began to use loud and abusive language. I am also the same person who appealed to Toyota on his behalf to repurchase his Tundra.

The factory representitive was here to meet with this customer as agreed. The customer failed to ask for a specific employee, as was instructed, and the employee he ask did not know what this customer was talking about and the customer left.

On September 26, 2001 Toyota repurchased this customer's Tundra.

Now you have the Whole Story.

Submitted: 7/18/2005 4:05:13 PM

Modified: 7/18/2005 4:05:13 PM

Roger

Ruffin, South Carolina
U.S.A.

Great!!! can you get Toyota to buy back my sister's Tundra

I am glad to see that someone actually got their money back from Toyota over this brake problem. It is truely amazing tome how well Toyota has trained their people to dismiss this problem when dealing with customers. Examples, you must be hard the brakes, their is no problem with the brakes, 'i have never see this problem with a Tundra before', 'this is not normal for a Tundra'.

There ARE TSB's on the Tundar for brake problems and my sister had hers repaired(not really) under the TSB. The 'repairs' lasted about 15,000 miles then same problem all over again. Truck out of warranty then = NO HELP FROM TOYOTA, you are on your own. Truck now 80,000 miles 5 brake jobs and still no resolution. Seems an impossibility to get Toyota to admit to a problem and issue a recall.

I was flabergasted to see that they actaully had a recall recently. That must have taken an act of congress. So here is my sister and many other's I know and have talked to that have this same problem and no recall for them. It's definitely an issue with the Tundra and Toyota should do right by their customers. I have owned two Toyota trucks myself and they ran forever and I know this is not the usual reputation that people think of when they think of Toyotas but things change and with this kind of thing the reputation could quickly.

I have researched this endlessly in the internet and anyone that would reply that there is no problem has not done so. Someone needs to go to 60 minutes or Dateline or something like that, MMMMM?